CBT News Week In Review for December 14th, 2018:
How Your Dealership Can Thrive and Become More Profitable in 2019 – Tom Richards, NCM Labs
Having up to date and correct insight into industry trends and successful practices is half the battle when running a successful dealership. Joining Jim today to discuss dealer solutions and ways your dealership can become more profitable, is Tom Richards, vice president of NCM’s software solutions division, NCM labs. Watch Now
How to Stay Positive and Become Your Best Self – Mark Sephton, Best-Selling Author
With the holiday season fast approaching, your dealership could see a sharp and fast increase in foot traffic. Between extended store hours, and the added stress of holiday shoppers, it’s important now more than ever to maintain a positive attitude amidst the pressures of this sales season. On today’s show, we speak with Mark Sephton speaker, TV show host, and author of the best-selling 2014 book Inside Job about finding and maintaining joy at work and at home. Watch Now
Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis & Assoc.
An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department for your customers who are coming in for repairs or routine maintenance. This presents a huge opportunity for dealers to generate revenue during slow sales times by giving the customer a great experience, and our guest today knows a thing or two about doing just that. Joining Jim Fitzpatrick is Almog Veig, director of fixed-operations at David Lewis and Associates and host of the Weekly Tune Up right here on CBT, to discuss maximizing profitability in your service department. Watch Now
What Your Building Design Says About Your Dealership – Nicholas Berndt, AMSI
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the showroom to the service department. Remember, the first impression your customer gets when they walk through the door is a lasting one. What message does your dealership design send? Joining us today, is Nicholas Berndt, facilities design and construction director at AMSI to discuss the significant changes in dealership construction, and what you should keep in mind when designing your space. Watch Now
