TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


The Michelli Experience

employee engagement

Why improving employee engagement is vital for long-term retention — Joseph Michelli

- October 27, 2022
You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome back Joseph Michelli, CEO of The...
Management & Leadership CBT Now

Measuring customer effort: How easy is it to shop at your dealership?

- March 31, 2022
Today on Inside Automotive, we're pleased to welcome back Joseph Michelli, CEO of The Michelli Experience, speaker, and New York Times best-selling author. In this segment, Michelli discusses his recent...
Sales & Marketing Featured
Michelli

What is ‘proactive service’ and why it is important for your car dealership?

- October 18, 2021
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask? Well on today’s show Joseph Michelli,...
Sales & Marketing Featured
Joseph Michelli

Lessons in resilience to help get your dealership through COVID-19 – Joseph Michelli

- September 28, 2020
The pandemic has taught many of us the value of resilience through adversity, especially in business. Joseph Michelli, CEO of The Michelli Experience and New York Times best-selling author is...
Sales & Marketing Auto News
memorable customer moments

Train Your Staff to Deliver Memorable Customer Moments with These Tips from Joseph Michelli, Author of ‘Driven to Delight’

- August 14, 2019
 There are many factors that go into providing your clients with an excellent customer experience. We all know the big ones, product quality, convenience, speed, and brand, but what about...
Sales & Marketing Auto News
newscast

Train Your Staff to Deliver Memorable Customer Moments with These Tips from Joseph Michelli, Author of ‘Driven to Delight’ | Five Tools That Help Dealerships Level-up Their Digital Marketing Strategy | What the Fed Interest Rate Cuts Mean for the Auto Retail Industry

- August 14, 2019
 Today on CBTNews.com - Wednesday, August 14th, 2019: Train Your Staff to Deliver Memorable Customer Moments with These Tips from Joseph Michelli, Author of 'Driven to Delight' There are many factors that...
Daily Newscast

Latest Articles
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California’s war on classic cars just hit a wall– Thanks to Jay Leno


CBT News
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