Half of first-time mass market-brand lease customers do not pursue another lease from the same company when their lease term ends, according to the J.D. Power 2021 US End of Lease...
All in all, the automotive industry seems like it will come out of the COVID-19 pandemic with relatively few battle wounds. Of course, car sales are barely half of the...
Any business owner understands the importance of customer retention and creating a loyal client base, however, many dealerships struggle with this practice in their service departments. As the cost of...