Saturday, November 28, 2020
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pre-qualifying

Greeting Customers Before Pre-Qualifying

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Many service advisors have the tendency to pre-qualify customers before they’ve even made their official greeting. On this week’s episode of the Weekly Tune-Up, Becky shares her thoughts on why she believes this isn’t the best approach, but rather the opposite.
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First Step to Connected Car-Buying: Pre-Qualification

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It’s more effective than Pre-Screening By Pete MacInnis We’ve all seen the endless data about consumer dissatisfaction with the car-buying process, particularly with how lengthy it can be. In fact, in a survey we conducted among dealerships, 42 percent estimated that their start to finish sales/financing transaction process takes from three to five hours, while 85 […]
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