To become the leader and manager that the dealership requires, it's vital to have the right training. Working as a fixed ops manager can be a stressful endeavor, leaving very...
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Many service directors are faced with the difficult task of eliminating positions as the pandemic continues, but one service director has been able to turn things around for some of...
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The mid-year numbers are out and there have been some interesting developments for new vehicle franchises, according to the latest Automotive Franchise Activity Report from Urban Science. Here to talk...
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The mental aspect of sales can weigh heavily on sales teams in dealerships across the country. Dealers are always looking for ways to motivate their teams to push sales to...
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When the pandemic first hit the United States in early March, dealers began to revaluate their department budgets and overhead costs to offset the drop off in sales. Unfortunately, one...
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At CBT News, we’ve talked a lot about diversity and the evident lack of minority representation in the retail automotive industry. This subject alone has left many companies scrambling to...
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When we last spoke to NJ CAR president Jim Appleton in April, New Jersey was in the midst of the COVID-19 shutdown. All vehicle sales were done remotely, all delivery...
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When dealing with the COVID-19 pandemic, serial entrepreneur Tom Maoli says, “the barrier became the blessing.” Tom is the President and CEO of Celebrity Motor Cars, LLC, a New Jersey...
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For many years, digital retailing in the auto industry has largely been on the periphery of the automotive sphere, but thanks to COVID-19, it’s now fully coming into focus. The...
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On today’s show, we welcome back Your Car Guy, Shawn Hays, General Manager at Carter Myers Colonial Chevrolet in Richmond, Virginia. This is Shawn’s first time in the role of...