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Customer Touch Points

Consider Cutting Number Of Customer Touch Points In Sales Process In...

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BDC approach just makes younger buyers who crave continuity deal with more people. BY KIRK MANZO Insanity is often defined as doing the same thing...

CBT News – May 1, 2015

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On today's show: - Northwood University Department Chair for Automotive Marketing, Elgie Bright, discusses what is being taught to tomorrow's dealership leaders - Larry Dorfman, CEO...

CBT News – March 31, 2015

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On today's show: - Germain Motor Company's Shaun Kniffin discusses the future of the car shopping process and his best practices - Coverage from the J.D....

CBT News – March 12, 2015

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On today's show: - AIADA President Cody Lusk discusses the upcoming American International Auto Dealers Summit and the legislation taking place in Washington D.C. that...

CBT News – March 6, 2015

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On today's show: - A look at the February sales totals and how to streamline the car-buying experience - Growth of women in the industry, and...
retain top talent

Moving from Command and Control to Collaboration

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By taking time to invest in your employees, you increase your chances of slowing down the revolving door. BY KIRK MANZO For the past several...