TSLA379.900-11.16001%
GM77.030-0.69%
F14.2950.105%
RIVN17.1000.01%
CYD43.490-0.36%
HMC28.260-0.51%
TM178.305-1.455%
CVNA69.530-1.13%
PAG203.570-1.17%
LAD336.930-2.23001%
AN207.390-1.61%
GPI327.000-4.62%
ABG223.750-2.91%
SAH100.2900.56%
TSLA379.900-11.16001%
GM77.030-0.69%
F14.2950.105%
RIVN17.1000.01%
CYD43.490-0.36%
HMC28.260-0.51%
TM178.305-1.455%
CVNA69.530-1.13%
PAG203.570-1.17%
LAD336.930-2.23001%
AN207.390-1.61%
GPI327.000-4.62%
ABG223.750-2.91%
SAH100.2900.56%
TSLA379.900-11.16001%
GM77.030-0.69%
F14.2950.105%
RIVN17.1000.01%
CYD43.490-0.36%
HMC28.260-0.51%
TM178.305-1.455%
CVNA69.530-1.13%
PAG203.570-1.17%
LAD336.930-2.23001%
AN207.390-1.61%
GPI327.000-4.62%
ABG223.750-2.91%
SAH100.2900.56%


Ease of Purchase Scorecard

Pricing negotiations drive decline in June car-buying satisfaction, CDK finds

Pricing negotiations drive decline in June car-buying satisfaction, CDK finds

- July 6, 2026
On the Dash: Inventory availability reached one of its strongest levels, but pricing and trade-in negotiations continue to shape customer satisfaction. Faster transactions alone do not improve the buying experience...
Market Reports Articles
Vehicle buying experience rebounds in May

Vehicle buying experience rebounds in May as inventory and trade-in satisfaction improve

- June 2, 2026
On the Dash: Vehicle availability improved significantly in May, with more buyers finding the exact vehicle they wanted and fewer settling for alternatives. Satisfaction with trade-in negotiations posted the largest...
Market Reports Articles
car buying experience

CDK data shows improved car buying experience in January

- February 6, 2026
On the Dash: Ease of Purchase scores rose to 85% in January, up from 69% in December. In-stock vehicle availability improved from 31% to 57%, boosting satisfaction. Buyers completed more...
Industry News Articles
December car-buying survey shows lower satisfaction, limited inventory, harder negotiations, and more dealership visits for shoppers.

CDK survey reveals rising frustration among vehicle buyers in December

- January 14, 2026
On the Dash: December Ease of Purchase score lands at 69%, below 2025’s 84% average. Vehicle availability dropped to 31%, forcing more shoppers to buy in transit or choose alternatives. ...
Data & Analytics Articles
CDK Global car buying

Is the car buying process easy or difficult? — Peter Kahn & Dave Thomas | CDK Global

- November 2, 2022
On this edition of Inside Automotive, we’re pleased to welcome Peter Kahn, Senior Director of Market Research at CDK Global and Dave Thomas, Director of Content Marketing at CDK Global....
Sales & Marketing Inside Automotive


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