Tips to Improve Survey Response Rates When It Matters Most
Dealership traffic volumes continue to be suppressed. For shoppers reaching out to dealerships online and in person, buying intent seems to be much higher...
Consumer Sentiment in Auto Industry Improves in May, But Still Less than Optimistic
The second half of the month of May demonstrated that the auto industry is moving toward a smooth recovery, according to the Auto Market...
Road to the Sale: Selling in the Age of COVID
Why Talk about the Road to the Sale?
We (three) have been in the auto business long enough to cultivate a lot of gray hairs...
Successfully Implementing Technology in the Service Department
During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is...
Struggling Rental Car Market Could Be Solution for Pre-Owned Inventory
After more than a century in business, Hertz Global Holdings Inc. filed for bankruptcy on May 22, 2020. The Estero, Florida-based corporation operates more...
Building a Culture Around Your Dealership’s Digital Retailing Process
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...
Are Your BDC Employees Using the Right Language During this Crisis?
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...
April Kerrigan Report: Have Dealership Values Taken a Hit During the...
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...
Contacting the Customer After the Sale
On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...
