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technicians

Technicians Among the Unheralded Heroes in Pandemic Recovery

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Since the middle of March when much of the nation was deeply affected by COVID-19 restrictions, automotive technicians have been keeping the nation running. Prior to April guidance regarding essential businesses, only repairs and maintenance were permitted to operate at dealers in the United States. At the core of any repair business is the technician […]
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greeting

Effective Greeting Requires Planning and Professionalism

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In all of our interaction with OEM’s and individual dealers the greeting is a key component of the sales process that is talked about constantly. At most basic level how hard is it to have a consistent greeting that offers information and addresses the clients fears? Based on survey data and mystery shops there is […]
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