TSLA411.1504.72%
GM84.0702.57%
F14.790-0.05%
RIVN16.680-0.08%
CYD51.8301.8%
HMC26.9700.53%
TM180.2205.27%
CVNA68.9004.8%
PAG180.070-0.89%
LAD308.520-4.86%
AN193.3901.86%
GPI325.7400.41%
ABG199.5500.02%
SAH83.710-0.9%
TSLA411.1504.72%
GM84.0702.57%
F14.790-0.05%
RIVN16.680-0.08%
CYD51.8301.8%
HMC26.9700.53%
TM180.2205.27%
CVNA68.9004.8%
PAG180.070-0.89%
LAD308.520-4.86%
AN193.3901.86%
GPI325.7400.41%
ABG199.5500.02%
SAH83.710-0.9%
TSLA411.1504.72%
GM84.0702.57%
F14.790-0.05%
RIVN16.680-0.08%
CYD51.8301.8%
HMC26.9700.53%
TM180.2205.27%
CVNA68.9004.8%
PAG180.070-0.89%
LAD308.520-4.86%
AN193.3901.86%
GPI325.7400.41%
ABG199.5500.02%
SAH83.710-0.9%

Inside Automotive is a groundbreaking network show that offers a captivating blend of dealership news, automotive retailing best practices, and cutting-edge industry insights from top executives and analysts. Featuring trailblazing industry insiders, this show offers a comprehensive look into the latest happenings within dealerships, highlighting key trends and developments. Through interviews with successful dealers, expert analysis, and practical advice, viewers gain valuable knowledge on implementing effective strategies, improving operations, and navigating the ever-changing automotive landscape.


Inside Automotive

Tully Williams shares his blueprint for improving the dealership service experience

In the ever-evolving landscape of the automotive industry, the service drive has emerged as a critical touchpoint for dealerships to address customer needs and foster long-term loyalty. On the recent episode of Inside Automotive, we're joined by Tully Williams, Fixed Operations Director at the Niello Company based in Sacramento, California, who shares transformative strategies to enhance the service drive experience. Key Takeaways 1. Williams emphasizes the importance of transforming the service drive...

How the dealer-OEM relationship affects customer experience — Andy Guelcher | Mohawk Chevrolet

- February 26, 2024
Chevrolet is one of the most well-known General Motors brands, whose dealer body sets the standard for auto-retailing excellence. However, as the industry has continued to evolve, Chevy franchisees have...

What can conversational AI achieve for your dealership? — Cole Kutschinski | ICOM AI

- February 23, 2024
Conversational artificial intelligence (AI) is a new and swiftly evolving tool that can speed up the sales process and improve customer retention within the dealership. However, as with any major...

Understanding the latest dealership marketing trends — April Simmons | Horne Auto Group

- February 22, 2024
Dealership marketing trends have evolved rapidly in recent years as consumer preferences and industry conditions have changed. With so much to keep track of, many dealers feel at a loss...

How state dealer associations are tackling EV headwinds — Christine Vinatieri-Erickson

- February 21, 2024
On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Christine Vinatieri-Erickson, president of the South Dakota Auto Dealer Association (SDADA) and the South Dakota Trucking Association (SDTA)....

Defying industry challenges with innovative solutions – Ed Roberts | Bozard Ford Lincoln

- February 20, 2024
As customers hold onto their vehicles longer, there's a surge in cars entering the service lane. In this episode of Inside Automotive, we delve into the current challenges facing fixed...

How dealerships can leverage social media to build trust and drive sales – Marc Lavoie

- February 19, 2024
In today's landscape, nearly everyone is on social media, and it's especially crucial for those in sales or dealership service. However, should the use of social media extend beyond these...

How dealers can harness ‘Talk Triggers’ to boost customer retention – Jay Baer

- February 16, 2024
On today's episode of Inside Automotive, we are joined by Jay Baer, an author, advisor, Hall of Fame keynote speaker, and customer experience researcher. CBT News anchor Shyann Malone joined...

Follow Shep Hyken’s Customer Hierarchy of Needs to provide the ultimate buying experience

- February 15, 2024
Welcome to Inside Automotive! In today's episode, we're diving into a fascinating discussion about "The Customer Hierarchy of Needs." And we're in for a treat because we have a special...

A peek inside Ron Marhofer Auto Family’s trailblazing fixed ops strategies – Chris Schaubert

- February 14, 2024
Unlocking the full potential of every service visit is vital to enhancing service departments' bottom line. As the automotive landscape evolves, not only is there significant revenue to be generated,...