TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%

Driving Solutions on CBT News explores the latest innovations in retail automotive, featuring expert insights on evolving dealership values, ownership trends, digital retail, and customer engagement strategies.


Driving Solutions

Cox Automotive’s Greta Crowley unpacks how AI is driving car buyer satisfaction

Artificial intelligence (AI) is rapidly reshaping the car-buying experience, creating a more consumer-centric environment that's driving car buyer satisfaction to an all-time high. In today's episode of Driving Solutions, Greta Crowley, Vice President of Retail Marketing at Cox Automotive, unpacks the key factors behind this shift and how AI-driven solutions can improve dealership CSI scores and profitability.   The latest Cox Automotive study, "The 4 Key Drivers of Shopper Satisfaction," found that increased use of...

Sheldon Sandler on the personal side of selling a dealership

- August 7, 2025
Selling a car dealership isn't just a financial transaction; it's often an emotional journey, especially for family-run stores with decades of legacy. On today's episode of Driving Solutions, Sheldon Sandler,...

Amberly Allen explains how dealers can save millions on credit card fees

- July 16, 2025
In an era where every dollar counts, Amberly Allen, founder and managing partner of Dealer Merchant Services (DMS), is helping auto retailers uncover substantial savings by shifting credit card fees,...

Chase Abbott on why dealers must bridge the gap between data awareness and action

- June 18, 2025
On the latest episode of Driving Solutions, we're joined by Chase Abbott, Senior Vice President of Sales at Cox Automotive, who sounds the alarm on a major disconnect in automotive...

Tap into the booming commercial vehicle market with Work Truck Solutions — Kathryn Schifferle & Jim Press

- June 11, 2025
As OEMs shift their focus and profitability increasingly relies on commercial vehicles, dealers who ignore the segment risk missing out on long-term growth. In this episode of Driving Solutions, Kathryn...

Kerrigan Advisors’ Q1 Blue Sky Report reveals shifting trends in buy-sell market

- June 6, 2025
Despite slight cooling due to economic headwinds, the buy-sell market remains active and thriving in 2025. In today's episode of Driving Solutions, host Jim Fitzpatrick is joined by Erin Kerrigan,...

Dealer Merchant Services’ Amberly Allen urges dealers to get ahead of surcharge crackdowns

- June 4, 2025
With the rising cost of credit card processing and looming compliance audits, auto dealers are increasingly turning to third-party partners for surcharging solutions. Amberly Allen, founder and managing partner of...

How Cox Automotive leverages CDPs and AI to strengthen dealer-connection – Jade Terreberry & Susan Blue

- June 3, 2025
Customer data platforms (CDPs) have officially crossed the threshold from industry jargon to critical dealership infrastructure, according to Cox Automotive executives Jade Terreberry and Susan Blue. During today’s episode of...

Cox Automotive’s Brendan Reardon on the tools dealers need to boost profits and satisfy shoppers

- May 20, 2025
As dealership profitability declines and consumer expectations rise, automotive retailers are under pressure to deliver a seamless, transparent, and efficient car-buying experience. On the latest episode of Driving Solutions, Brendan...

BizzyCar CEO Ryan Maher on transforming recall work into a major profit stream for dealers

- April 30, 2025
  As dealers face mounting pressure from tariffs, inventory volatility, and tighter margins, service revenue is becoming more important than ever. That’s where BizzyCar comes in. In today's episode of Driving...