When a customer comes to your service department with a problem, they expect you to fix it. It is your
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more
When people say “I’m just looking,” Paul suggests using empathy to level with and relate to the customer, leading to
If you want to attract the right talent and improve your job search, then make yourself visible online. Steve Munyan,
In celebration of International Women’s Day, meet a few of the high-profile female leaders who are closing the gender gap
When we first started selling cars, it’s a shame that all of us weren’t taught how to effectively follow-up with
On today’s CBT Newscast for Thursday, March 8th, 2018: Is Your Website Attracting the Right Candidates for Your Dealership? If
Discussing February’s numbers, buying patterns and the impact that rising interest rates may have on consumers and dealerships is Jessica
Every time we turn on the TV or log into a news app on our phones, we are reminded of