TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%

Headlines

Jeff Havens

The Keys to Creating a Healthy and Vibrant Culture in Your Dealership From the Top Down – Jeff Havens, Author of “Unleash Your Inner Tyrant”

- October 17, 2019
On today’s show, we’re pleased to welcome back Jeff Havens, business development trainer and author of the best selling book, “Unleash Your Inner Tyrant!” In the segment, Jim and Jeff...
best practices

Focusing Efforts When Developing Best Practices at Your Dealership

- October 16, 2019
You may have heard the words “best practices” thrown around at meetings, on memos and during conversations at sales conventions. The term refers to sets of guiding principles or strategies...
reconditioning

The Importance of Modernizing the Reconditioning Process at Your Dealership – Mike Boyd, Cox Automotive

- October 16, 2019
With used cars expected to play a big part in the 2020 auto market, a modern approach to vehicle reconditioning can shave off days worth of holding costs and get...
USMCA

Auto Industry Leaders Express Support for USMCA and Urge Congress to Approve It

- October 16, 2019
With bated breath, many in the automotive industry have been waiting for the word on the United States-Mexico-Canada Agreement (USMCA) and how it will improve upon the (North American Free...
F&I

Should Sales Handle F&I? Maybe, Maybe Not.

- October 15, 2019
Back in the day, it would never have been thought of to have a salesperson present F&I products out on the floor. Sales was sales and F&I was F&I…period. Customers...
education

The Benefits of Having a Customer Education Campaign at Your Dealership

- October 14, 2019
Once upon a time, there were only a few car models in existence, all with a limited number of features. Demonstrating how a car worked was a simple matter, and...
customer experience

Tips for Creating a Premier Customer Experience on a Budget

- October 14, 2019
Think about the last time you walked into your favorite store. What sets it apart from average or poor shopping experiences? Is it the pleasant attitude of the staff? Is...
personalized

How to Leverage Digital Innovation and Create Personalized Experiences for Customers – Amy Anderson & Chase Abbott, Cox Automotive

- October 14, 2019
Today on CBT News, we welcome Amy Anderson, Director of Research and Market Intelligence in Cox Automotive and Chase Abbott, Vice President of Sales for dealer.com and VinSolutions. Amy and...
F&I

Personality or Sales Ability? Which is More Important for F&I Success?

- October 11, 2019
Every GM has the important task of choosing the right F&I manager when screening applicants, whether they are an outside hire or an existing employee. They have to think about...
newscast

Week In Review: Cheryl Miller Takes the Driver’s Seat as AutoNation’s First Female CEO | Attracting Auto Technicians in a Highly Competitive Market | What The Latest Buy-Sell Market Trends Mean for the Auto Retail Industry

- October 11, 2019
CBT News Week In Review for Friday, October 11th, 2019: Attracting Auto Technicians in a Highly Competitive Market - Don Reed, DealerPRO Training On today’s show, we’re pleased to welcome back Don...
CBT News
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