The Power of Positive Reinforcement

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If one of your employees does something good that you want to see more of, you have to let them know about it. On today's episode of Hard Truths, Dave Anderson talks about the power of positive reinforcement.

Accountability and What It Is Worth to Your Business

accountabilityvideo
Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You will lose the respect of the best when you don’t deal effectively with the worst. Accountability. On this episode of Hard...

Don’t Take the Bait

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Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On today's episode of Hard Truths, Dave Anderson talks about how being offended and taking the bait can distract you from...

Getting (and Staying) in the Zone

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We all have a "zone" in the workplace, a temporary state of heightened focus that enables peak performance. On this week's episode of Hard Truths, Dave Anderson talks about getting in the zone and staying there.

The Four Types of Performance Mindsets

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On this week's episode of Hard Truths with Dave Anderson, Dave elaborates on the 4 types of performance mindsets. Most often people are a blend of all 4, depending on various factors, but one will usually dominate your daily performance. Dave suggests once you identify...

Toxic Achievers

toxic achieversvideo
On today's episode of Hard Truths, Dave Anderson goes over the types of "toxic achievers" that you may have in your staff and holding your staff accountable by redefining expectations.

Being An Unconditional Performer

unconditional performervideo
Many people can have a good day after a good night's sleep or if they're feeling 100 percent. That's called being a "conditional performer." On this week's episode of Hard Truths, Dave Anderson talks about being an "unconditional performer," meaning that you can bring...

Redeeming Your Time

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Many managers waste way too much time, judging their progress on how many hours they've worked. It's not the hours you put in that make you effective, it's what you put in those hours. On this week's episode of Hard Truths, Dave Anderson talks...

The Truth About Complacency

complacencyvideo
On this week's episode of Hard Truths, Dave Anderson discusses complacency, a word he deems as one of the most poorly-defined and misunderstood words in the industry, and teaches you what it really means so that you can recognize it within yourself or others.

Improve Performance Through Consequences

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On this episode of Hard Truths, Dave talks about consequences. Once you have clarity, once your expectations are clear, you’ve got to give feedback, based on those expectations, but what happens if the job doesn’t get done? That’s where consequences come in. VIDEO TRANSCRIPTION Hi, welcome to Hard Truths...
stimulus

Deal Struck on White House Stimulus Package

On Tuesday, March 24, 2020, The US government announced that a deal had been struck between the Trump administration and the bipartisan Senate. Valued...
Mo Zahabivideo

The Role Digital Retailing Plays in This Rapidly Changing Car Buying Environment – Mo...

  As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Mo Zahabi, Senior Director of Product Consulting at Cox Automotive. In this...
Glenn Lundyvideo

The Importance of Staying Positive During Coronavirus Uncertainty – Glenn Lundy, #RiseAndGrind

As part of our ongoing Coronavirus coverage, we’re pleased to welcome Glenn Lundy, automotive retail expert, speaker, and host of the #RiseAndGrind morning show....
essential services

Auto Associations Push President Trump to Clarify ‘Essential Services’

Last week, a letter sent to President Trump and his administration implored for dealership maintenance, repairs, and sales to be considered essential business during...
working

Six Tips on How to Manage Your Dealership Team While Working Remotely

COVID-19 is changing everyone's daily routines, especially when it comes to the workplace. Most businesses that are customer-facing are having to shut their doors...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...