Accountability: Achieving More Clarity by Giving More Feedback

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On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager, you need to communicate it well. You’ve got to give more feedback. You’ve got to eliminate the gray areas.   VIDEO TRANSCRIPT Hi....

What’s Holding You Back?

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Don't get caught up trying to change the things that are out of your control. On this week's episode of Hard Truths, Dave Anderson talks about focusing on the things you can control that are holding you back.

Leading From the Middle

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There are a few different types of managers in the dealership. Depending on where you fall in the chain of command, you may or may not be the "top" manager. On this week's episode of Hard Truths, Dave Anderson gives you some things you...

It’s Time for a New Conversation

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If you have an underperformer on your team, chances are you've had the same conversation with them multiple times. It's time for a new conversation. You must affirim establish a deadline, an objective, and consequences to help the person turn it around.

Ambiguity is the Enemy of Accountability

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   On this week’s episode of Hard Truths with host Dave Anderson, Dave talks about eliminating ambiguity as a step to full accountability in your leadership. VIDEO TRANSCRIPTION Hi. Welcome to Hard Truths with Dave Anderson, the show where we talk about the things that need to be...

The Power of Right Example

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On this week's episode of Hard Truths with Dave Anderson we talk about the power of right example. Everybody is already leading by example, but the question is what example are you leading by? People will listen to what you say but they are...

The Truth About Buy-In

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You can't force the customer to buy into you. On today's episode of Hard Truths, Dave Anderson explains why the customer has to buy into you before they can commit to the sale.

The Power of Positive Reinforcement

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If one of your employees does something good that you want to see more of, you have to let them know about it. On today's episode of Hard Truths, Dave Anderson talks about the power of positive reinforcement.

Accountability and What It Is Worth to Your Business

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Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You will lose the respect of the best when you don’t deal effectively with the worst. Accountability. On this episode of Hard...

Don’t Take the Bait

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Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On today's episode of Hard Truths, Dave Anderson talks about how being offended and taking the bait can distract you from...
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Are OEM Recalls Effecting Overall Dealership Sales?

Last week the Center for Auto Saftey (CAS) published a demand for a recall of faulty KIA and Hyundai vehicles. Their demand is due...
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Creative Revenue Streams You May Want to Consider at Your Dealership – Trevor Gile,...

Bringing in-house revenue streams that your dealership would traditionally outsource could be the difference between a thriving business and one just making the cut,...
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Cause Marketing: How to Grow Loyalty Among Your Employees and Clients – Jody Devere,...

In this generation of social activism, consumers are trying to be responsible citizens of the world, and they expect the same from your dealership. According...
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The Most Common Dealership Workplace Distractions and How to Avoid Them

Getting distracted at work regardless of the job is an extremely common occurrence, but it can have consequences and affect business. Of course, basic...
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How to Take Advantage of the Peak Season Sales

Like most sectors, the automotive industry has its cycles. Generally, those selling cars can expect slumps in the winter and summer, with things picking...

Make This a Transformational Day

Do what you can to make everyone and everything around you better. Rob Shallenberger is inviting you to make today a transformational day on...

Are You Using Menu Selling for Compliance?

On this week's episode of F&I Today, Becky Chernek asks the question, "Are you using menu selling for compliance?" and goes over other ways...

Competitive Analysis

 Many times you can't see the picture behind the frame. We often get caught up in our own dealership bubble and can't see past...

Being An Unconditional Performer

Many people can have a good day after a good night's sleep or if they're feeling 100 percent. That's called being a "conditional performer."...