The Power of Positive Reinforcement

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If one of your employees does something good that you want to see more of, you have to let them know about it. On today's episode of Hard Truths, Dave Anderson talks about the power of positive reinforcement.

Accountability and What It Is Worth to Your Business

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Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You will lose the respect of the best when you don’t deal effectively with the worst. Accountability. On this episode of Hard...

Don’t Take the Bait

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Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On today's episode of Hard Truths, Dave Anderson talks about how being offended and taking the bait can distract you from...

Getting (and Staying) in the Zone

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We all have a "zone" in the workplace, a temporary state of heightened focus that enables peak performance. On this week's episode of Hard Truths, Dave Anderson talks about getting in the zone and staying there.

The Four Types of Performance Mindsets

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On this week's episode of Hard Truths with Dave Anderson, Dave elaborates on the 4 types of performance mindsets. Most often people are a blend of all 4, depending on various factors, but one will usually dominate your daily performance. Dave suggests once you identify...

Toxic Achievers

toxic achieversvideo
On today's episode of Hard Truths, Dave Anderson goes over the types of "toxic achievers" that you may have in your staff and holding your staff accountable by redefining expectations.

Being An Unconditional Performer

unconditional performervideo
Many people can have a good day after a good night's sleep or if they're feeling 100 percent. That's called being a "conditional performer." On this week's episode of Hard Truths, Dave Anderson talks about being an "unconditional performer," meaning that you can bring...

Redeeming Your Time

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Many managers waste way too much time, judging their progress on how many hours they've worked. It's not the hours you put in that make you effective, it's what you put in those hours. On this week's episode of Hard Truths, Dave Anderson talks...

The Truth About Complacency

complacencyvideo
On this week's episode of Hard Truths, Dave Anderson discusses complacency, a word he deems as one of the most poorly-defined and misunderstood words in the industry, and teaches you what it really means so that you can recognize it within yourself or others.

Improve Performance Through Consequences

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On this episode of Hard Truths, Dave talks about consequences. Once you have clarity, once your expectations are clear, you’ve got to give feedback, based on those expectations, but what happens if the job doesn’t get done? That’s where consequences come in. VIDEO TRANSCRIPTION Hi, welcome to Hard Truths...
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Why Your Dealership Needs to Review Its Hiring Process

When numbers start dropping, dealerships might assume that the cause is vehicle trends, fickle customers, or a general economic slump. They may not realize...
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How to Keep Your Dealership Compliant When Selling Voluntary Protection Products – Charlie Gilchrist...

Recently, the National Automobile Dealers Association launched a new initiative called the Voluntary Protection Products: A Model Dealership Policy. This policy aims to proactively...
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5 Tips and Strategies for an Effective Service Department Mentoring Program

Apprenticeship is a concept as old as time. It used to be that the ONLY way to learn a trade was to serve an...
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Silence is Golden: During a Demonstration Drive, Let the Car Speak to the Customer

There are many things in the retail automotive business that have become central to the car buying experience. Probably nothing has stood the test...
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How to Incorporate Dynamic Video into Your Dealership’s Marketing Strategy – Jeff Brown, Force...

On today’s show, we welcome back Jeff Brown, Chief Revenue Officer at Force Marketing. Jeff discussed the big takeaways from Digital Dealer and how...

The 10 C’s of Leadership and Trust

In leadership, people don't always have to like you, but they do have to respect and trust you. On this week's episode of On...

The Benefits of Having a Unique Domain Name

On this week's episode of Kain & Co., David Kain spoke with Mike Ambrose, CEO and Co-Founder of .cars. David and Mike discussed the...

Inspecting Your Paid Search Campaigns

On this week's episode of Auto Marketing Now, Brian Pasch talks about how you can inspect your paid search campaigns to make sure you're...

Subaru Dealer Adam Arens on How Digital Retailing Can Help the...

On this week's episode of F&I Today, Becky Chernek once again sits down with Adam Arens, Owner and President of Patriot Subaru. The two...