The Power of Positive Reinforcement

positive reinforcementvideo
If one of your employees does something good that you want to see more of, you have to let them know about it. On today's episode of Hard Truths, Dave Anderson talks about the power of positive reinforcement.

Accountability and What It Is Worth to Your Business

accountabilityvideo
Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You will lose the respect of the best when you don’t deal effectively with the worst. Accountability. On this episode of Hard...

Don’t Take the Bait

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Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On today's episode of Hard Truths, Dave Anderson talks about how being offended and taking the bait can distract you from...

Getting (and Staying) in the Zone

zonevideo
We all have a "zone" in the workplace, a temporary state of heightened focus that enables peak performance. On this week's episode of Hard Truths, Dave Anderson talks about getting in the zone and staying there.

The Four Types of Performance Mindsets

mindsetsvideo
On this week's episode of Hard Truths with Dave Anderson, Dave elaborates on the 4 types of performance mindsets. Most often people are a blend of all 4, depending on various factors, but one will usually dominate your daily performance. Dave suggests once you identify...

Toxic Achievers

toxic achieversvideo
On today's episode of Hard Truths, Dave Anderson goes over the types of "toxic achievers" that you may have in your staff and holding your staff accountable by redefining expectations.

Being An Unconditional Performer

unconditional performervideo
Many people can have a good day after a good night's sleep or if they're feeling 100 percent. That's called being a "conditional performer." On this week's episode of Hard Truths, Dave Anderson talks about being an "unconditional performer," meaning that you can bring...

Redeeming Your Time

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Many managers waste way too much time, judging their progress on how many hours they've worked. It's not the hours you put in that make you effective, it's what you put in those hours. On this week's episode of Hard Truths, Dave Anderson talks...

The Truth About Complacency

complacencyvideo
On this week's episode of Hard Truths, Dave Anderson discusses complacency, a word he deems as one of the most poorly-defined and misunderstood words in the industry, and teaches you what it really means so that you can recognize it within yourself or others.

Improve Performance Through Consequences

consequencesvideo
On this episode of Hard Truths, Dave talks about consequences. Once you have clarity, once your expectations are clear, you’ve got to give feedback, based on those expectations, but what happens if the job doesn’t get done? That’s where consequences come in. VIDEO TRANSCRIPTION Hi, welcome to Hard Truths...
stressed

Fifty-Nine Percent of Employees are Stressed, Here’s How to Beat It at Your Dealership

A 2017 StressPulseSM Survey, released by ComPsych, found that 59 percent of their employee respondents reported dealing with high levels of stress. Unfortunately, workplace...
inbound

How to Properly Handle Inbound Service Calls for Greater Profitability

After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone...
conflict

6 Strategies to Manage Conflict and Improve Working Relationships

Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel...
personality

The 5 Personality Traits That Winning Auto Retailers Have

A winning personality. It might sound cliche, but studies have shown that personality is what separates the salespeople at the top from those on...
F&Ivideo

Where Does F&I Fit into Your Dealership’s Digital Retailing Strategy? – Adam Marburger &...

 Looking to add more money to your bottom line by way of your finance department and dealership? CBT News sits down with Adam Marburger,...

How to Evaluate The Value of Your Third-Party Classified Partner

Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode...

What Does Digital Retailing Have To Do With F&I?

On this week's episode of F&I Today Becky Chernek talks about digital retailing and what it has to do with F&I. Why should you...

The Power of Consistency

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....

Having the Willingness to Win

The retail auto industry can often times feel like a race. Sometimes we're racing against coworkers or the competition, while other times we're racing...