Don’t Take the Bait
Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On today's episode of Hard Truths, Dave Anderson talks about how being offended and taking the bait can distract you from...
Getting (and Staying) in the Zone
We all have a "zone" in the workplace, a temporary state of heightened focus that enables peak performance. On this week's episode of Hard Truths, Dave Anderson talks about getting in the zone and staying there.
The Four Types of Performance Mindsets
On this week's episode of The Hard Truths with Dave Anderson, Dave elaborates on the 4 types of performance mindsets. Most often people are a blend of all 4, depending on various factors, but one will usually dominate your daily performance. Dave suggests once...
Toxic Achievers
On today's episode of Hard Truths, Dave Anderson goes over the types of "toxic achievers" that you may have in your staff and holding your staff accountable by redefining expectations.
Being An Unconditional Performer
Many people can have a good day after a good night's sleep or if they're feeling 100 percent. That's called being a "conditional performer." On this week's episode of Hard Truths, Dave Anderson talks about being an "unconditional performer," meaning that you can bring...
Redeeming Your Time
Many managers waste way too much time, judging their progress on how many hours they've worked. It's not the hours you put in that make you effective, it's what you put in those hours. On this week's episode of Hard Truths, Dave Anderson talks...
The Truth About Complacency
On this week's episode of Hard Truths, Dave Anderson discusses complacency, a word he deems as one of the most poorly-defined and misunderstood words in the industry, and teaches you what it really means so that you can recognize it within yourself or others.
Improve Performance Through Consequences
On this episode of Hard Truths, Dave talks about consequences. Once you have clarity, once your expectations are clear, you’ve got to give feedback, based on those expectations, but what happens if the job doesn’t get done? That’s where consequences come in. VIDEO TRANSCRIPTION Hi, welcome to Hard Truths...
Accountability: Achieving More Clarity by Giving More Feedback
On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager, you need to communicate it well. You’ve got to give more feedback. You’ve got to eliminate the gray areas. VIDEO TRANSCRIPT Hi....
What’s Holding You Back?
Don't get caught up trying to change the things that are out of your control. On this week's episode of Hard Truths, Dave Anderson talks about focusing on the things you can control that are holding you back.
Preparing for 2019: Remember, It’s the Boring Stuff that Sells Cars
As you and your team review your sales plans for 2019, it’s important to remember that the dealers growing market share use the same...
How GM’s Layoffs will Affect the Auto Industry in 2019
GM announced last week that it would close five factories and lay off nearly 15,000 workers in a move that may be indicative of...
How Blockchain Technology Can Shake Up the Automotive Industry
We’ve heard a lot about blockchain technology over the last few years. While blockchain has many potential applications, the most well-known use for blockchain...
What Your Building Design Says About Your Dealership – Nicholas Berndt, AMSI
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the...
How Your Dealership Can Thrive and Become More Profitable in 2019 – Tom Richards,...
Having up to date and correct insight into industry trends and successful practices is half the battle when running a successful dealership. Joining Jim...
Being Your Customers’ Problem Solver
Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...
Fanatical Customer Care
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...
Are You Ready to Go All Digital?
On this week's episode of Progressive Retail, Cory Mosley invites Ryan Norris, Dealer Principal at Toyota of Easley in Easley, SC, to discuss how...
The Power of Right Example
On this week's episode of Hard Truths with Dave Anderson we talk about the power of right example. Everybody is already leading by example,...
