When the market grew, dealerships grew. In fact, the past eight to ten years of growth in the auto industry has been great! However, some dealerships are hurting now because...
Trucks, SUVs and crossovers are still hot. You have inventory issues. Competition has ramped up to a different level...And there is plenty of incentive for car shoppers. So then, what...
On today's CBT newscast for Monday June 12, 2017:
How Empathic Should You Be with Your Customers?
Being replaced by a machine...Something no one likes to see happen, especially if the reason...
Being replaced by a machine...Something no one likes to see happen, especially if the reason is because robots are performing more efficiently. That’s obviously never a good thing when it...
In today’s retail space, customers are more demanding with their needs and wants. That would include the auto retail space. Daymond John (founder of the clothing brand, FUBU and of Shark...
On today's CBT Newscast for Friday, June 9th, 2017:
Are you winning the loyalty battle?
It's a competitive market out there... One that we haven't seen in a long time. That means...
About 18 months ago, there was a surge of loans being written with customers with the lowest credit score. According to CNBC, subprime loans have dropped. Experian's Melinda Zabritski says...
On today's CBT Newscast for Thursday, June 8th, 2017:
How Technology is Changing the Auto Industry
CBT's Joe Gumm sits down with Michael Buhr, CEO of Filld, to discuss how technology is changing...
One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the Day brought to you by Revolution...