TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


About: Steve Mitchell

Addressing decision paralysis begins with developing a decision-making framework. This could be as simple as a pros and cons list.

Perfect the art of decision-making for dealership management success

- October 24, 2023
Imagine it’s Monday morning. You walk into your dealership, the third cup of coffee in hand, mentally preparing for the week. Suddenly, you’re inundated with urgent emails, a barrage of...
Providing tailored, personalized suggestions based on a user’s browsing history, mobile apps can make customers feel appreciated and understood.

Leveraging mobile apps for improved customer engagement in dealerships

- October 18, 2023
On any given day in your dealership, a mechanic will grapple with diagnosing a perplexing issue in a customer’s vehicle. A tool that swiftly and accurately solves the mystery would...
By marrying online innovations with the hands-on experiences they excel at, dealerships can craft a future-ready, holistic EV buying journey.

Creating a seamless online-to-offline EV buying experience

- October 16, 2023
Remember the golden days of car buying? There wasn't an internet where people could do research—only magazines. When new cars arrived, dealers often used opaque waterproof marker paint over the...
lifetime customers

Four strategies for creating lifetime customers at the dealership

- October 12, 2023
Of new car buyers, it remains true that roughly 70% defect within the first three years of ownership. For used car buyers, it’s even more difficult to keep them as...
Four strategies to develop your problem solving skills and become an expert at navigating challenging situations at your dealership.

Why creative problem solving is the secret ingredient to overcoming business challenges

- October 11, 2023
One of the more pressing issues facing dealerships today is navigating the numerous challenges they face, including changing consumer behavior, new OEM agreements, rising competition, and technological disruption. So, it's understandable that...
With all the buzz surrounding the UAW strikes, many customers will be anxious about their current or future vehicle purchases.

Navigating the UAW strikes: A guide for dealers on effective customer communication

- September 27, 2023
The automotive industry is no stranger to challenges, be it the global computer chip shortage or the recent impact of the pandemic. The newest hurdle? The United Auto Workers (UAW)...
Mid adult manager using digital tablet while talking to service advisors in auto repair shop.

From overwhelmed to aligned action: Empowering service advisors for success

- September 21, 2023
Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a crucial role in bridging the gap...
It’s essential to recognize that EVs, ICE vehicles, and hydrogen-powered ones need not be adversaries. They can coexist, with each serving distinct segments of the market.

Opinion | In the age of EVs, are hydrogen-powered vehicles getting left behind?

- September 14, 2023
We live in an era assaulted by ceaseless change, particularly in the automotive industry, and we’re no strangers to seeing trends rise and fall. History shows that we welcome it....
August vehicle sales rise 17% YoY, nearing 18% forecast. Honda shines, but market softening signs emerge. OEMs eye future incentives.

August U.S. vehicle sales: signs of a market slowdown?

- September 11, 2023
August, traditionally a significant month for car sales, has offered the auto industry a mixed bag of data. While there's notable year-over-year growth of 17%, there are signs that the...
The conflict between the UAW and the Detroit 3 is spectacular in its intensity but could also have serious ramifications on the U.S. economy.

Opinion | Rethinking the UAW and the Detroit 3 Saga: An Avengers level showdown with real-world stakes

- August 29, 2023
In the Transformers movies, when Optimus Prime clashed with Megatron, or in The Avengers, when our heroes battled the likes of Thanos, the earth-shattering confrontations, while spectacular, always left a...


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