About: Jaelyn Campbell

Jaelyn Campbell

Jaelyn Campbell is a staff writer/reporter for CBT News. She is known to cover the latest developments impacting automotive retailers, manufacturers, and industry professionals. Based in Atlanta, Georgia, Jaelyn brings a journalistic focus to key trends shaping the retail automotive landscape, including dealership operations, evolving consumer behavior, EV adoption, and executive leadership strategies.

Ford Pro and Atlanta-based Southern Company have successfully completed a six-month pilot program focused on managed charging.

Southern Company, Ford Pro test EV charging strategies for commercial fleets

Jaelyn Campbell - September 8, 2025

On the Dash: Southern Company’s pilot program demonstrated that managed charging can reduce energy demand, cutting total charging by 0.5 megawatts during 30-minute demand response events. The fleet stayed fully...

Headlines Fleet & Commercial

Starting September 9, Porsche owners of the Taycan sedan and Macan Electric SUV can now enjoy access to Tesla’s Supercharger network.

Porsche EVs gain access to Tesla Superchargers across North America

Jaelyn Campbell - September 8, 2025

On the Dash: Porsche owners of the Taycan and Macan Electric can now use Tesla’s Supercharger network, significantly expanding public charging options. Model-year 2026 vehicles come with adapters for Tesla’s...

Headlines Articles

Service drive walkarounds are often seen as a way to spot flaws and generate revenue, but Nolan Armpriester says they have a greater purpose

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust

Jaelyn Campbell - September 8, 2025

Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...

Fixed-Ops Service Drive

Tesla's board has proposed a $1 trillion compensation plan for CEO Elon Musk, potentially granting him up to 12% of the company's stock

Tesla proposed $1 trillion pay package for Musk tied to AI and robotaxi gains

Jaelyn Campbell - September 5, 2025

On the Dash: Tesla’s board proposed a $1 trillion pay package for Elon Musk, potentially granting him up to 12% of company stock and increasing his control over Tesla. The...

Headlines Articles

DOT moves to modernize safety standards for self-driving cars

Jaelyn Campbell - September 5, 2025

On the Dash: Federal rules designed for human-driven vehicles, such as windshield wipers and gear shift requirements, may be relaxed for automated vehicles. The U.S. Department of Transportation plans to...

Headlines Articles

Rivian is laying off less than 1.5% of its workforce as the EV maker works to cut costs ahead of the launch of the R2 SUV, expected next year.

Rivian trims workforce by 1.5% ahead of new R2 SUV

Jaelyn Campbell - September 5, 2025

On the Dash: Rivian is cutting less than 1.5% of its staff, mainly from its commercial team, to reduce costs ahead of the R2 launch. The company lost $1.1 billion...

Headlines Articles

On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it effectively.

Shep Hyken outlines a five-step process to convert complaints into loyalty

Jaelyn Campbell - September 5, 2025

Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York...

Featured Management & Leadership

General Motors (GM) has announced production cuts for its Chevrolet Bolt and Cadillac electric vehicles (EVs).

GM to cut EV production amid expiring federal tax credits

Jaelyn Campbell - September 4, 2025

On the Dash: General Motors is cutting Chevrolet Bolt and Cadillac EV production in response to uncertain demand following the Sept. 30 expiration of federal EV tax credits. Despite record...

Headlines Articles

Japan and the US are in the final stages of implementing lower tariffs on Japanese automobile imports, with a reduction from 27.5% to 15%

US, Japan set to lower tariffs on Japanese automobiles as trade agreement advances

Jaelyn Campbell - September 4, 2025

On the Dash: U.S. tariffs on Japanese car imports are set to drop from 27.5% to 15%, taking effect within 10–14 days after a presidential executive order. The executive order...

Headlines Articles

The Swedish automaker Polestar reported a second-quarter net loss of $1.03 billion, more than triple the loss from the previous year.

Polestar posts $1 billion loss as tariffs and weak U.S. sales pressure EV maker

Jaelyn Campbell - September 4, 2025

On the Dash: Polestar posted a $1.03 billion Q2 loss, driven largely by a $739 million impairment charge on the Polestar 3 due to U.S. tariffs and pricing challenges. Europe...

Headlines Articles

About: Jaelyn Campbell

Jaelyn Campbell

Southern Company, Ford Pro test EV charging strategies for commercial fleets

Porsche EVs gain access to Tesla Superchargers across North America

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust

Tesla proposed $1 trillion pay package for Musk tied to AI and robotaxi gains

DOT moves to modernize safety standards for self-driving cars

Rivian trims workforce by 1.5% ahead of new R2 SUV

Shep Hyken outlines a five-step process to convert complaints into loyalty

GM to cut EV production amid expiring federal tax credits

US, Japan set to lower tariffs on Japanese automobiles as trade agreement advances

Polestar posts $1 billion loss as tariffs and weak U.S. sales pressure EV maker

Latest Articles

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California privacy law could pause sales, Ford EV platform expands to subcompacts, Hyundai union votes strike authorization

California vehicle privacy law could force sales pause, automakers warn

Ford’s Universal EV Platform could support subcompact cars

Hyundai union votes to authorize strike as wage talks stall

Porsche confirms 3,900 job cuts as restructuring targets long-term profitability

Technician video tips that increase approvals by 30%

Why training is a dealer’s best weapon