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A quarter billion connected cars will be on the road globally by 2020. With new in-vehicle and automated driving capabilities taking shape every day, opportunities for automotive companies to innovate...
Car Drivers Favor Full Control
They’re not quite ready to embrace full automation.
When it comes to driving, many Americans still have no plans to go full-on “no-hands.”
That’s according to a new...
Auto dealers who spend more time explaining new technology features to buyers have more-satisfied customers, according to a new J.D. Power survey.
The 2016 U.S. Sales Satisfaction Index Study released Thursday...
J.D. Power: product specialists improve customer satisfaction
Why this dealer uses high schoolers to help explain technology features
What exactly does Google do for your dealership?
A relatively new job position at many car dealerships is gaining importance as vehicles become more technologically sophisticated, according to the J.D. Power 2016 U.S. Sales Satisfaction Index Study.
Product specialists...
How to exceed in Customer Satisfaction
I love studying customer experience because companies need so much help, even in the so-called best companies. It’s always interesting to see how these major brands...
Is this brand doing it right when it comes to incentives?
Dealer: My service dept CSI scores were great, but it had one major flaw
Would virtual reality work for your dealership?