How service departments can handle no fault found diagnosis
You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When...
TSLA421.540-14.25%
GM81.830-1.41%
F16.895-0.545%
RIVN16.7650.465%
CYD56.655-0.065%
HMC26.175-0.815%
TM182.740-7.21%
CVNA70.270-2.73%
PAG167.5050.135%
LAD289.110-1.78%
AN188.3100.59%
GPI311.385-4.955%
ABG183.580-4.13%
SAH81.960-0.66%
TSLA421.540-14.25%
GM81.830-1.41%
F16.895-0.545%
RIVN16.7650.465%
CYD56.655-0.065%
HMC26.175-0.815%
TM182.740-7.21%
CVNA70.270-2.73%
PAG167.5050.135%
LAD289.110-1.78%
AN188.3100.59%
GPI311.385-4.955%
ABG183.580-4.13%
SAH81.960-0.66%
TSLA421.540-14.25%
GM81.830-1.41%
F16.895-0.545%
RIVN16.7650.465%
CYD56.655-0.065%
HMC26.175-0.815%
TM182.740-7.21%
CVNA70.270-2.73%
PAG167.5050.135%
LAD289.110-1.78%
AN188.3100.59%
GPI311.385-4.955%
ABG183.580-4.13%
SAH81.960-0.66%
video communication
Video communication during service visits breaks the trust barrier
According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers over the dealership. What should come...
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