Latest News
Daily Automotive News
Global Industry News
Recalls & Safety Updates
Market Trends
Dealership Ops
Retail Trends
Management
Sales & Marketing
F&I
Fixed-Ops
Used Car Market
Technology
Autonomous Vehicles
Mobility
Safety & Compliance
Market Insights
Market Reports
Data & Analytics
Economic Trends
Mergers & Acquisitions
Fleet & Commercial
Forecasts & Research
Reviews
New Car Reviews
Comparisons
Buying Guides
Shows
Inside Automotive
Executive Profile
CBT Now
F&I Today
Future of Automotive
Inside M&A
Lessons in Leadership
Loyalty-Based Sales Strategies
Marketing Matters
Mind Your Own Business
Service Drive
Training Camp
Compliance That Works
Driving Solutions
Women Driving the Industry
Podcast
Inside Automotive
Executive Profile
Driving Solutions
Events
Auto Leadership Summit
40 Under 40
Event Coverage
Auto Shows
Remarkable Leaders in F&I
Advertise
Main Menu
Close Menu
TSLA
407.760
1.21%
GM
77.850
1.205%
F
13.995
0.385%
RIVN
17.480
-0.64%
CYD
46.190
-0.88%
HMC
27.930
0.34%
TM
176.450
2.13%
CVNA
65.830
-1.29%
PAG
194.270
2.78%
LAD
313.740
1.76%
AN
195.800
3.49%
GPI
299.880
-3.08%
ABG
211.970
0.24%
SAH
94.540
-0.77%
TSLA
407.760
1.21%
GM
77.850
1.205%
F
13.995
0.385%
RIVN
17.480
-0.64%
CYD
46.190
-0.88%
HMC
27.930
0.34%
TM
176.450
2.13%
CVNA
65.830
-1.29%
PAG
194.270
2.78%
LAD
313.740
1.76%
AN
195.800
3.49%
GPI
299.880
-3.08%
ABG
211.970
0.24%
SAH
94.540
-0.77%
TSLA
407.760
1.21%
GM
77.850
1.205%
F
13.995
0.385%
RIVN
17.480
-0.64%
CYD
46.190
-0.88%
HMC
27.930
0.34%
TM
176.450
2.13%
CVNA
65.830
-1.29%
PAG
194.270
2.78%
LAD
313.740
1.76%
AN
195.800
3.49%
GPI
299.880
-3.08%
ABG
211.970
0.24%
SAH
94.540
-0.77%
Latest News
Daily Automotive News
Global Industry News
Recalls & Safety Updates
Market Trends
Dealership Ops
Retail Trends
Management
Sales & Marketing
F&I
Fixed-Ops
Used Car Market
Technology
Autonomous Vehicles
Mobility
Safety & Compliance
Market Insights
Market Reports
Data & Analytics
Economic Trends
Mergers & Acquisitions
Fleet & Commercial
Forecasts & Research
Reviews
New Car Reviews
Comparisons
Buying Guides
Shows
Inside Automotive
Executive Profile
CBT Now
F&I Today
Future of Automotive
Inside M&A
Lessons in Leadership
Loyalty-Based Sales Strategies
Marketing Matters
Mind Your Own Business
Service Drive
Training Camp
Compliance That Works
Driving Solutions
Women Driving the Industry
Podcast
Inside Automotive
Executive Profile
Driving Solutions
Events
Auto Leadership Summit
40 Under 40
Event Coverage
Auto Shows
Remarkable Leaders in F&I
Global Industry News
Manufacturers
Auto Dealer Associations
Mergers & Acquisitions
Jobs
Newsletter
About CBT News
Advertise
Contribute/Whitepaper
Press Releases
Contact Us
facebook
instagram
Linkedin
TikTok
Twitter
Youtube
Tiffani bova
How having happy, well-trained employees leads to happy car buyers
Jason Becknell
-
July 13, 2026
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
Management & Leadership
CBT Now
Latest Articles
Latest Articles
07/13/26
How having happy, well-trained employees leads to happy car buyers
Latest Articles
07/13/26
How dealers can prevent process drift during a DMS transition
Latest Articles
07/13/26
8 habits of highly successful service advisors
Latest Articles
07/13/26
Car makers went to Washington to stop right to repair. It backfired
Latest Articles
07/11/26
Weekly roundup: Senate panel to vote on Chinese auto ban, Dealers sue Scout over DTC sales, Ford signs chip deal with Micron
Latest Articles
07/10/26
2026 Q2 pickup sales reveals Ram rebounds, Ford F-Series remains on top
Latest Articles
07/10/26
Hendrick Automotive Group acquires Foreign Cars Italia stores in Charlotte and Greensboro
Latest Articles
07/10/26
AI boosts advisor satisfaction, Volkswagen delays cost cuts, Tesla launches longer Model Y
Latest Articles
07/10/26
Gas companies are lying about price increases
Latest Articles
07/10/26
JD Power finds AI adoption drives higher advisor satisfaction, loyalty
Load More