TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%
TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%
TSLA376.3002.58%
GM78.050-0.47%
F12.385-0.095%
RIVN16.520-0.43%
CYD42.2400.37%
HMC24.340-0.14%
TM192.320-3.76%
CVNA409.0506.03%
PAG160.4200.42%
LAD274.920-1.47%
AN203.0700.1%
GPI341.3901.61%
ABG203.0601.05%
SAH71.8400.62%


Steve Finlay

newscast

What to be focused on in 2018 | 7 Ways to Create a Trending Marketing Videos | Should We Use Coupon Promotions in the Service Drive?

- January 1, 2018
  On today's CBT Newscast for Monday, January 1st, 2018: WardsAuto's Steve Finlay: What to be focused on in 2018 Some of the hottest trends and topics from 2017 aren't going away any...
Steve Finlay

WardsAuto’s Steve Finlay: What to be focused on in 2018

- January 1, 2018
  Some of the hottest trends and topics from 2017 aren't going away any time soon in 2018. In fact, some of them are just now starting to pique the interest...
newscast

WardsAuto: Customer satisfaction for its own sake misses point | Ten Videos That Will Help You Soar Professionally and Personally | The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction in the service lane, we're starting...
customer satisfaction

WardsAuto’s Steve Finlay: Customer satisfaction for its own sake misses point

- October 4, 2017
When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with certain extras offered to customers. There's...
newscast

How Small Dealers Can Compete with Large Dealer Groups | Three Videos for an Effective Lead Follow Up Process | What a mystery shopping study reveals about dealership processes

- July 28, 2017
On today's CBT Newscast for Friday, July 28th, 2017: What a mystery shopping study reveals about dealership processes Joe talks to Steve Finlay about a recent article he wrote for WardsAuto, building...
WardsAuto

What a mystery shopping study reveals about dealership processes

- July 28, 2017
Joe talks to Steve Finlay about a recent article he wrote for WardsAuto, building rapport, and a mystery shopping study.
newscast

Why customers like and want your inventory | How to Take a Vacation and Still Hit your Sales Target | How Takata’s bankruptcy benefits your service department | Improve your Dealership’s Culture

- June 29, 2017
On today's CBT Newscast for Thursday, June 29th, 2017: Why customers like and want your inventory - Interview with Steve Finlay Jim Fitzpatrick sits down with Steve Finlay, Senior Editor at WardsAuto,...
inventory

Steve Finlay: Why customers like and want your inventory

- June 29, 2017
Jim Fitzpatrick sits down with Steve Finlay, Senior Editor at WardsAuto, to discuss his article Potential Lean Car Dealer Stocks Defy Customer Wants, making customers happy, and the future of...
newscast

WardsAuto: Steve Finlay on the Future of Dealerships | Get Customers To Review Your Business Online | How Leveraging Location Data Improves Sales | AI for Dealerships: Futuristic Tools to Improve Sales

- May 26, 2017
On today's CBT Newscast for Friday, May 26, 2017: WardsAuto: Steve Finlay on the Future of Dealerships The advancements in technology, changing trends, and a new workforce, the future of dealerships could...
future

WardsAuto: Steve Finlay on the Future of Dealerships

- May 26, 2017
The advancements in technology, changing trends, and a new workforce, the future of dealerships could be very different from what they are now. Joe sat down with Steve Finlay, Senior...


CBT News
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