Thursday, August 5, 2021
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F&I staff

A Few Simple Mental Health Tips to Help F&I Staff...

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Returning to work in this country has taken on an entirely new meaning. Millions have been out of work since mid-March due to COVID-19 with some industries getting hit harder than others. Factories shuttered, dealership lots empty, restaurants and gyms dark. We all feel like we are living in a bad Sci-Fi movie in real-time. […]
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F&I

Should Your F&I Managers Brand Themselves? The Case For and...

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You can hardly go one day without seeing something online about the importance of ‘branding’ yourself. We live in the ‘influencer culture’ and it seems that everyone has some cool persona they have cultivated to get likes, shares, etc. Social media has made it easier than ever with corporations, non-profits, local clubs, and even car […]
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boomers

What the Baby Boomer Buyer Expects from F&I

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There have been many articles on how to sell to Gen Z or the Millennials in F&I but it’s just as important to know how to sell to the second-biggest group of car buyers…the Baby Boomers. Widely looked at as the generation born between 1945-1964, they are still a strong car buying generation that has […]
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F&I managers

3 Simple Ways to Inspire Your F&I Staff

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For as long as there have been ‘sales’ teams’, there has always been a fundamental problem of exactly HOW to motivate, excite, or inspire them to achieve more sales and more profit. F&I managers in the dealership environment are really no different. They are tasked with making a sizable amount of dealership profit and have […]
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F&I staff

3 Reasons It’s Still Ok to Call Your F&I Staff...

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Titles. Do they matter and if so, do they matter to the person who has the title or the person interacting with them? In dealerships, as in most businesses, the staff has titles dependent on where they fall in terms of authority. Director, manager, salesperson, service advisor, parts counterperson, and clerk. These are the titles […]
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F&I

How to Reduce Chargebacks in F&I – 3 Simple Strategies...

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Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or  any salesperson for that matter). It can decimate a commission check, it can lead to a negative CSI, and many times it can lead to the unfair impression that staff may have not sold the product correctly. Why do […]
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F&I manager

Should Your F&I Staff Sell Product One-at-a-Time or in Packages?

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When we are being sold a variety of products or services, do we as consumer like to hear about them one at a time or do we want to simply see a ‘package’ of a few products and make our decision from there? Which is easier? When it comes to the presentation of F&I products, […]
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