Measuring customer effort: How easy is it to shop at your dealership?

CBT News Editorial Team - March 31, 2022

Today on Inside Automotive, we're pleased to welcome back Joseph Michelli, CEO of The Michelli Experience, speaker, and New York Times best-selling author. In this segment, Michelli discusses his recent...

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customer effort

Measuring customer effort: How easy is it to shop at your dealership?

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