Ask the Automotive Industry Pros
From Carla in Defiance, Ohio:
What is an effective way to evaluate a prospective employee about how good he or she is with inbound calls?
Mike Haeg, director of automotive, Century Interactive:...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Century Interactive
Why more outbound calls isn’t necessarily better
So what exactly is your dealership's outbound calling culture? Does it have that "smile and dial" feel, where the mentality is "the more outbound calls, the better?"
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Mike Haeg, Director of Automotive at Century Interactive, discusses...
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On today's show:
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On today's show:
Mike Haeg, Director of Automotive at Century Interactive, discusses phone training responsibilities
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Today's...
CBT News – February 26, 2015
On today's show:
- Century Interactive's Mike Haeg discusses how you can be "crisp" with inbound phone leads
- Daily Tune-up with Mark Hunter on engaging everyone in your customer's party, brought...
Turning inbound calls into appointments with Century Interactive’s Mike Haeg
The phone calls are coming in. After customers have done online research, they call the dealership. Mike Haeg, Director of Business Development for Century Interactive, takes a "back to the basics" approach...
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