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3 tasks BDC staff should handle and 3 they should not

The Business Development Center (BDC) is the central nervous system of many auto dealerships. It's the hub that makes things happen and the lifeblood...
loyalty marketing program

5 effective ways to sell the value of the phone call

On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, explains the best ways to create value for every lead that...
David Kain

2020 Best Practices: The Importance of Personalizing Your Customer’s Buying Experience

As 2019 quickly comes to a close, dealers’ sights are now set on finishing the year strong and setting up solid expectations for the...