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Gaining Insight on the Customer Journey Using Mobile Technology – Graham...

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In this interview with Graham Line, CEO & Founder – Digital Data Solutions, Joe discusses Graham’s upcoming session at the 2017 Automotive CX Summit entitled “Gaining Insight on the Customer Journey Using Mobile Technology”. Here are the questions Joe asked Graham: How can technologies today provide insight to guide dealers into making better decisions into their […]
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Frank Farrera

Making the Most of Your Service Drive – Interview with Frank...

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  CBT’s Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank’s upcoming talk at the Automotive CX Summit. Frank’s talk will include his take on the future of the industry, customer satisfaction, and taking advantage of your service drive.
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Heather MacPherson

2 Digital Platforms that are Transforming the Dealership Workplace – Interview...

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  CBT’s Jim Fitzpatrick sat down with Heather MacPherson, President of The Minery, to discuss how her company is transforming the dealership workplace with their 2 new digital tools, HR4 and imprv. Heather will be speaking at the Automotive CX Summit in June. For more information, visit http://tlsummits.com/automotive-cx-summit-2017.
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