TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%

Driving Solutions on CBT News explores the latest innovations in retail automotive, featuring expert insights on evolving dealership values, ownership trends, digital retail, and customer engagement strategies.

Driving Solutions on CBT News explores the latest innovations in retail automotive, featuring expert insights on evolving dealership values, ownership trends, digital retail, and customer engagement strategies.


Driving Solutions

How to make the car buying experience effortless for your customers — Gary Graves | TotalCX

Creating an excellent car buying experience for customers is crucial to the success of any dealership. Unfortunately, in today's fast-paced world, consumers have less and less time to spend shopping for vehicles, meaning traditional methods of service may no longer work. Welcome back to Driving Solutions on CBT News. Today we're joined by Gary Graves, Chief Executive Officer and co-founder of TotalCX, a leading, AI-driven customer experience management platform. Today, we’ll...

Modernizing the car buying experience with on-demand delivery — Kirsten Knull | Draiver

- January 5, 2024
Utilizing AI-optimized technology and a network of more than 20,000 top-rated, insured drivers, vehicle delivery platform Draiver helps dealerships maximize their customers' experience, reducing downtime and unlocking new revenue to...

Why collaboration is key to leveraging dealership data — Shaun Kniffin & Eric DeMont

- December 21, 2023
Over the past few years, adaptation and collaboration have become essential elements for dealerships as data continues to play a bigger and bigger role in the automotive retail business. One...

How virtual F&I improves the in-store car-buying experience

- December 19, 2023
Throughout the year, dealership financing and insurance (F&I) departments have been navigating tough issues from high interest rates to increased frustrations with the car-buying experience. Going into 2024, dealers will...

Improve your customer service and retention with the right training — Tony Gomez | Quantum⁵

- December 18, 2023
 Training is a crucial component of any dealership's success, often determining the business's ability to provide competitive service and retain customers. Unfortunately, many dealers rely on outdated educational practices that...

The role of leasing in a normalizing car market — Aaron Bickart | OfferLogix

- November 28, 2023
With signs of pre-pandemic norms returning to the market, car dealers are beginning to consider alternative strategies, such as leasing, to maintain their profit margins. Understanding the industry's current trajectory...

How to combat inflation, boost sales and enhance F&I performance

- November 27, 2023
Obstacles such as rapid inflation, high interest rates and constrained supply continue to challenge both dealers and car buyers, even as the car business rebounds from the COVID pandemic. To...

What falling dealership values mean for the future of M&A

- November 13, 2023
Dealership values remain higher than before the pandemic but have started to decline in the latter half of 2023. This has led some to feel concerned about their retirement plans...

Solving lead defection once and for all — Eric DeMont | Urban Science

- November 9, 2023
For many years, lead defection has been a frustrating but unavoidable headache for dealers, who have historically lacked the necessary tools to identify consumers who have left the car market....

Why second-generation dealers are less common in today’s buy-sell market — Farid Ahmad | DSMA

- November 8, 2023
The dealership buy-sell market has changed substantially in 2023 under the weight of economic headwinds, new technologies, and uncertainty toward the future. Knowing the landscape of today's M&A sector is...


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