The holiday season is a great time to win over customers in any industry. Shep Hyken, a customer service and experience expert, goes over everything you need to know about...
The automotive industry first encountered severe difficulties as a result of the 2020 pandemic's ramifications. Jessica Caldwell, executive director of industry insights at Edmunds, joins us on today's CBT Now...
Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's episode of Inside Automotive to discuss...
Despite rising interest rates, inflation, and concerns about vehicle affordability, nothing seems to shake the confidence of our next guest. We’re pleased to welcome back Chris Saraceno, Vice President and...
Over the past months, automotive retailing experts have talked at length about complacency. Many dealers and managers are now asking themselves—How do I coach and motivate people when profits are...
Every salesperson is troubled by the nagging thought, "How do I receive better insight to make myself more credible with resources that can increase my success?" On today's episode of...
Digital and dealership advertising are crucial topics for auto professionals to understand. Mia Phillips is the Senior Manager of Advertising and Media at Lexus. For the last three years, she...
On today's episode of Service Drive, Don Reed, CEO of Dealer PRO training, talks about the overlooked process that still exists in our dealerships and how to put a plan...
Aura is a digital services platform providing security solutions for internet users across the world. The company was founded by CEO Hari Ravichandran after his own information was stolen online....
Many dealers feel that the franchise system is under attack following the announcement of Ford's aggressive new EV policy. The policy will require substantial investments from its franchised retailers and...