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Dave Davis

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David Falkirk Davis is an automotive writer, editor and author
time

Use This Time to Build a Great Dealership Experience for Tomorrow’s Customers

While the entire world seems to have hit “pause” as a result of COVID-19, dealerships have two options: Prepare for business as usual once...
internet

How Will the Internet of Things (IoT) Reshape Fixed Ops?

The Internet of Things, or IoT, refers to the billions of physical devices around the world that are now connected to the internet, all...
work

Return to Work Signals Auto Industry Recovery to Begin

After shutting down automotive production more than two months ago, many automotive assembly plants are beginning to bring their workforce back. Around 133,000 workers...
Shep Hykenvideo

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken,...

We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...
packages

How to Use Package Selling During COVID-19 to Increase F&I Profits

As car shoppers slowly start to come back to the dealerships, F&I managers will have to become more creative in the way they sell...
express lane

Best Practices for Post-Pandemic Express Lane Service

In wake of a global pandemic, the safety of guests and employees is foremost on dealers’ minds. Safety is foremost on the minds of...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...

How to Manage Stress in Your Career as a Car Salesperson

On this week's episode of Straight Talk, our host, David Lewis discusses some effective strategies you can use to manage stress when working in...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel