Tag: Fast Talk

customer experience

How the Customer Experience is Improved by Women in Automotive

The customer experience (CX) in automotive has been an area of growth and investment in recent years. Manufacturers are focusing on improving how they...
ReconVelocityvideo

ReconVelocity CEO David Penney Discusses the Importance of a Seamless Recon Process

When it comes to used vehicle operations, inventory turn has never been more important than it is now. Typically, service managers are mostly concerned...
relationship

Studies Show Key to Selling is Relationship over Product

The J.D. Power 2020 U.S. APEAL Study rank automakers based on how excited and emotionally connected people feel to their new cars. Of a...

‘I’m Never Going to Own a Car Again’ NYC Mayor de Blasio Pushes Mass...

“Cars are the past, the future is going to be mass transit, biking, walking…I’m never going to own a car again, I can tell...
Mark Crowleyvideo

Mark Crowley on Leadership During COVID-19: ‘Lean into kindness, generosity, and trust’

Leading a team of employees through a global pandemic was probably not on many dealers' lists of things that could ever happen. However, with...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...