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Shep Hyken

The 3 most vital elements of customer service today with Shep...

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Shep Hyken, customer experience expert and New York Times best-selling author, recently released the 2022 Achieving Customer Amazement Study. This study surveys consumers to learn more about...
customer experience

Shep Hyken on improving the customer experience to generate repeat business

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Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of customer service and experience called the A.C.A or Achieving Customer Amazement Study. On today’s show, Shep joins anchor Jim Fitzpatrick to discuss the study’s surprising findings. The A.C.A surveyed over 1,000 consumers across […]
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