Why an hourly rate is more important to your dealership’s BDC

When it comes to running a BDC as a manager or working as a phone agent, some might say it’s

Consider Cross-Training For the F&I Process

You don’t want hybird car sales reps, so consider a change in the F&I process. BY MARK TEWART Doesn’t it

CBT News – December 7, 2015

On today’s show: Gary Tucker, CEO of DealerRater, on improving your online reviews How one expert explains how to sustain

Debunking myths about the car-selling process

The ever-changing model of the auto industry is changing monthly, with potential car buyers doing so much more online

Why Are Dealers, GMs The Last At Their Stores To Join The Social Media Party?

Lack of support from the top is holding dealerships back on social selling and marketing. BY LAURA MADISON A social

CBT News – December 4, 2015

On today’s show: Dale Pollak, Chairman and Founder of vAuto, discusses how to achieve success with your used car inventory

CBT News – December 3, 2015

On today’s show: Mark Tewart on using life skills to create a bond with customers Do your sales and service

Do your sales and service employees know the F&I products you offer?

We’re in the final month of the year, so a lot of dealerships are busy assessing plans for 2016 – including

Creative ways to get employees involved in charity

It’s that time of the year again, where charities begin looking to dealerships for support – both monetarily and in

The New Generation Of Kiosks Emphasizes Time Savings And Transparency For Customers

Meantime, dealers hunt for advantages in tracking lead sources, identifying customer desires and designing offers. BY JON MCKENNA Informational kiosks