Objections aren’t always objections from customers, according to Grant. He suggest listening and agreeing with them, but also figuring out
May is just around the corner and that means that Manheim is approaching their pilot run with a new mobile
Every dealer wants to make sure their dealership has a great online and offline customer experience. On today’s show, we
Consistency is a word that is frequently heard in the marketing and advertising world. Do you know what you’re blogging,
On today’s CBT Newscast for Wednesday, April 25th, 2018: Offer a Customized Online Experience at Your Dealership – Paul Wagner,
While transitioning from the outside to the inside, Jonathan recommends changing your invitation to the customer, therefore adding value to
Scott Painter joins CBT Automotive News from the J.D. Power Automotive Conference to talk with us about Fair, an app
Despite best efforts and best practices by dealers and manufacturers, many car buyers and service customers remain vulnerable to defection.
Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent
On this week’s episode of the Weekly Tune-Up, Becky Nixon talks about how a trained auto service technician has the