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CBT News – December 14, 2015

On today’s show:

  • Joseph Michelli writer of New York Times #1 Best Seller “Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way”, on what it really means to make customers happy
  • Using social media to reap car-deal rewards by getting personal
  • New ways to get customers engaged while in the showroom
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CBT News
CBT News
For over 11 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.

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