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CBT News – December 14, 2015

On today’s show:

  • Joseph Michelli writer of New York Times #1 Best Seller “Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way”, on what it really means to make customers happy
  • Using social media to reap car-deal rewards by getting personal
  • New ways to get customers engaged while in the showroom
CBT News
CBT News
CBT Automotive Network is a multimedia broadcast platform serving automotive professionals. With interviews featuring the biggest names in the industry, daily newscasts following top stories, up-to-date market data, and exclusive articles covering the latest industry trends, CBT is the leading voice of the retail automotive industry.

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