Driving Solutions on CBT News explores the latest innovations in retail automotive, featuring expert insights on evolving dealership values, ownership trends, digital retail, and customer engagement strategies.
Driving Solutions on CBT News explores the latest innovations in retail automotive, featuring expert insights on evolving dealership values, ownership trends, digital retail, and customer engagement strategies.
In the fast-paced world of automotive retail, where every missed call can mean a lost sale, mastering call management isn't just a necessity—it's a competitive advantage. On today's episode of Driving Solutions, we sit down with Ben Chodor, CEO of CallRevu, to uncover how his company is revolutionizing dealership operations through cutting-edge call tracking and AI technologies.
Key Takeaways
1. Chodor emphasizes managing incoming and outgoing calls to maximize dealership sales and...
Despite the recent embrace of digital platforms, many dealers find themselves falling short of anticipated results. On today's episode of Driving Solutions, we're looking at the factors contributing to this...
A growing challenge dealers have faced for decades is identity theft and fraud. And as technology grows more sophisticated today, so do the hackers. In this first part of our...
Lotlinx recently announced its inaugural Quarterly Vincensus Report. Len Short, the Executive Chairman of LotLinx, will join us on today's episode of Driving Solutions to discuss the report and its...
Out of all the factors dictating the car buyer journey, dealerships must get the online and in-store experiences right. But with the arrival of new technologies, strategies, and consumer preferences,...
The dealership M&A (mergers and acquisitions) sector has seen high levels of activity in recent years as the retail automotive industry has adjusted to evolving trends in profits, inventories, and...
Defection rates deliver vital information to dealers, allowing them to identify how many customers took their business elsewhere while measuring the impact of retention strategies. However, it has been exceedingly...
Dealers know that the key to higher sales and profitability is an unparalleled car buying experience. Unfortunately, with consumers now demanding more convenient processes and even faster service times, many...
F&I (finance and insurance) continues to be one of the most important departments in the dealership, driving both revenue and customer satisfaction. But just as the rest of the car...
Facing fluctuating supply chains, shifts in consumer preferences and normalizing trends, used car dealers have implemented new strategies to source inventory and keep sales high in the post-pandemic economy. Here...