On today’s show: – eLEND Solutions CEO Pete MacInnis discusses how to create a more streamlined F&I process – Sales
CRISP principles for using the phone can easily be taught in-house, and their specific goals are really helpful. BY MIKE
Dealerships cannot fail to strategize phone connections with customers and prospects, or to follow key rules. BY GRANT CARDONE We
Customers may volunteer to change them once a problem is fixed, but if they don’t, dealerships must be assertive. BY
Its execs are confident that devotion to key metrics and sophisticated digital marketing will help company thrive. BY JON MCKENNA
Dealerships must refocus on personal attention to cement customer relationships. BY GLENN PASCH If you stay current reading about business
Be sure marketers are adept with latest tools to sharpen a dealer’s SEM, social media and other strategies. BY AMY
Ducking responsibility is widespread in dealerships, but ending this bad habit is critical to success. BY JEFF COWAN In my
Until you start to view obstacles as inevitable and deal with them directly, your business will not go far. BY
Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY Your dealership