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sales goals

A Constructive Approach to Missed Sales Goals

There’s no way of getting around it: as a manager, there will be unpleasant situations that you personally have to deal with. As much...
penny perfect paymentsvideo

How Dealers Can Avoid the Friction Caused by Penny Perfect Payments – Pete MacInnis,...

Pete MacInnis, Founder, and CEO of eLend Solutions returns to CBT News to discuss more topics on digital retailing and the disconnect that dealers often...
service

Building A Vibrant Service Department

Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt...
conflict

Four Conflict Scenarios You Will Encounter at Your Dealership And How to Deal with...

Conflict is inevitable. Every individual that works in —and outside of—your dealership has thoughts and opinions that were shaped by their life experience. Since...
F&Ivideo

F&I: Refining Your Best Practices, Menu Selling, and Current Trends – Becky Chernek, F&I...

Internal employee meetings are necessary for every business, and the dealership is no exception. And while there might be plenty of sessions for sales...

Utilizing Modern Technology in Auto Retail

On this week's episode of Straight Talk, David Lewis talks about why you should take advantage of modern technology and utilize services such as...

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...

Become Your Own “One-A-Day Vitamin”

 Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...

The Give-Get Negotiating Technique

On this week's episode of On the Mark, Mark Tewart talks about one of his favorite negotiating techniques, the "give-get" principle.