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theft

How to Reduce Dealership Theft Risks

Nine cars were stolen off two lots in Jacksonville, Arkansas; close to $1 million in cars were stolen from dealerships in Franklin, Tennessee; and...
Ben Ellencweigvideo

The 3 Things Consumers Want When Shopping for a Vehicle Online – Ben Ellencweig,...

 Jim Fitzpatrick sits down with Ben Ellencweig, Partner at McKinsey & Co., on CBT News to talk about how dealerships must adapt to the...
inbound

How to Properly Handle Inbound Service Calls for Greater Profitability

After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone...
could technologyvideo

Why Dealerships Should Pay More Attention to Cloud Technology – Dan Flynn, CDK Global

 In the changing technology space today it's very important for dealers to pay attention to new offers that are in the marketplace, and there...
waiting room

What Customers Actually Want in the Waiting Room

Wait time is a perceptual thing. Depending on many factors, time can either stretch or contract. When creating your dealership’s waiting room, you want...

Your Growth is Your Responsibility

On this week's episode of F&I Today, Becky Chernek invites Christopher Vester, COO at Hubert Vester Auto Group, to talk about personal growth, differentiating...

Addressing Customer Concerns Through the Appraisal Process

On this week's episode of Straight Talk, David Lewis talks about a few different ways to handle the appraisal process as well as why...

The Power of the First Impression

 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...

Finding Your Drive to Succeed

Go to work ready to make a difference for your customers. Don't settle for average. Do you have the drive it takes to succeed...