Change Is Good If You Embrace It
By Michia Rorsheen
Judging by the growing trend towards online car buying, it may appear dealerships face a shrinking role in the self-directed economy. Not so,...
Seizing More Service Department Business & Opportunity!
By Michael Roppo
Many Dealers, leaders and managers tend not to discover the opportunities to do more business that sometimes is right in the trenches of...
On this week's episode of F&I Today
Becky Chernek interviews Jody DeVeer, CEO of AskPatty.com, on the importance of how to attract, train and retain more women in the automotive industry.
Building Loyalty Among Customers
Most Porsche owners baby their cars. Dealer Ray Ciccolo decided to appeal to that protective instinct.
Service customers at Ciccolo’s Porsche Norwell in suburban Boston stay with the...
This Weeks OEM Headlines
Hyundai is bringing Apple CarPlay and Android Auto to some of its older cars - Hyundai will expand support for Apple CarPlay and Android Auto to a number...
Attitude matters in Customer Service
I’ve known Dennis Tilko for more than 30 years. In all that time, the only thing that’s changed is his attitude. It keeps getting more and...
On this week's episode of F&I Today
Becky Chernek discusses the benefits of the F&I meet and greet and why meeting the customer on their terms reduces the F&I bottleneck increases profits...
Tips on how to build a Strong Dealership Relationship
Perfect start to a happy dealership relationship
By Rian Locadia
That new car smell, the new features, showing off to your friends and coworkers. These...
Jim Roche from X-Time discusses fixed ops with CBT Founder Jim Fitzpatrick
Jim Roche of X-Time sat down with Jim Fitzpatrick of CBT to discuss the evolution of the service department...