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Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY Your dealership spends considerable time, effort and...

As America takes time today to thank military veterans for their service to our country and remember those who have served, something that is...

Impress both the buyer and her companion to improve dealership sales. BY ANNE FLEMING When buying a car, 54 percent of women bring someone with...

Victoria Rusnak has set her sights on growing her family’s business while maintaining the level of integrity her father instilled in the company. BY...

The Greater New York Automobile Dealers Association still operates on many of the principles that it was founded on more than 100 years ago,...

On today's show: - A look at the February sales totals and how to streamline the car-buying experience - Growth of women in the industry, and...

On today's show: - Celeste Briggs, Director of General Motors' Women's Retail Network, discusses the growth of female dealers and leaders in the industry - Daily...

Lessons learned from her late father, Sam Swope, have primed Patti Swope to take the auto group to new heights. BY CAROL WHITE Sam Swope...

Don’t let myths about writing service keep your fixed operations from achieving great success. BY JEFF COWAN You may remember from my article last month,...