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Week In Review: Avoid These 5 Outdated Practices to Gain Your...

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CBT News Week In Review for Friday, May 17th, 2019: Avoid These 5 Outdated Practices to Gain Your Customer's Trust - Joseph Michelli, NYT Best-Selling...
newscast

Week In Review: How Your Sales Department Can Dramatically Increase Closing...

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CBT News Week In Review for Friday, March 1st, 2019:  How Your Sales Department Can Dramatically Increase Closing Percentages - Brian Finnegan, Advanced Dealer Concepts Dealers...
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Improve Your Employees Experiences to Enhance Your Dealership’s Success | Used...

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Today on CBTNews.com - Wednesday, August 8th, 2018: Improve Your Employees Experiences to Enhance Your Dealership's Success - Joseph Michelli, NYTimes Best Selling Author Internationally recognized...
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How To Enhance Your Employees Experiences to Promote Success | Manheim...

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Today on CBTNews.com - Tuesday, June 26th, 2018: How To Enhance Your Employees Experiences to Promote Success - Joseph Michelli Internationally recognized speaker, author, consultant, and...
newscast

Does Your Dealership Experience Meet Your Customer’s Expectations? | Daimler Profit...

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Today on CBTNews.com - Friday, June 22nd, 2018: Does Your Dealership Experience Meet Your Customer's Expectations? - Joseph Michelli, NYTimes Best Seller Our guest today on...
Joseph Michelli

CBT News – December 18, 2015

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On today's show: Marc Fields, CEO of Ford, gives us his thoughts about sales for the Auto Industry for 2016. Joseph Michelli, author of numerous...

CBT News – December 14, 2015

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On today's show: Joseph Michelli writer of New York Times #1 Best Seller "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way", on what it...
Stop staff turnover in its tracks with happy, financially literate employees

How this underrated employee benefit is helping dealers shrink turnover

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When speaking with people about their personal and business finances I find much of an individual’s stress is caused by the unknown. As the...
Scott Mautz change

Leading employees through times of change — Scott Mautz

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Initiating change can be challenging for everyone, but, as leaders, business owners can find it even more difficult to guide their employees throughout developments...