Say your dealership has a salesperson that moves 12-25 vehicles a month. Now let’s say that salesperson leaves three months from now. Who is going to follow-up with all of their customers? Let’s say the other salespeople do it, but then after a month they forget because they’re too busy trying to follow up with their customers. CBT’s Jim Fitzpatrick sat down with Karl Schmidt, Founder and President of Retain Loyalty, to discuss employee retention, customer experience, and much more.