Larry Dorfman: Why listening to customers is more important than ever | What is a Pre-Delivery Inspection? | New Legislation Increases Discussions About Consumer Safety In Regards to Self-Driving Cars

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On today’s CBT Newscast for Thursday, September 21st, 2017:

Larry Dorfman: Why listening to customers is more important than ever
“The auto industry needs to get better as an industry.” Ever hear that statement before? Maybe there are staff members at your dealership that have used it before. Maybe there are even staff members that actually have great ideas about how to make it better. At the recent Best Training Day Ever event, we asked Larry Dorfman, Co-Founder of APCO/Easycare, what he thinks that means. Watch Now

What is a Pre-Delivery Inspection?
Pre-delvery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. This gives the potential customer confidence that the vehicle they are about to purchase will be ready for the road and safe to drive. Read More

New Legislation Increases Discussions About Consumer Safety In Regards to Self-Driving Cars
Do you remember the first iPhone? What were your thoughts the first time you sat down to use the Internet on a personal computer? Each generation experiences groundbreaking advancements in technology. From the television to virtual reality headsets, each brings with it new possibilities and concerns. Read More

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