Your #1 source for auto industry news and content

WardsAuto: Customer satisfaction for its own sake misses point | Ten Videos That Will Help You Soar Professionally and Personally | The Science & Mathematics of Reducing Service Department Complaints

On today’s CBT Newscast for Wednesday, October 4th, 2017:

WardsAuto’s Steve Finlay: Customer satisfaction for its own sake misses point
When it comes to customer satisfaction in the service lane, we’re starting to see a trend where one automaker tries to top others with certain extras offered to customers. There’s an entire list of those extras, but WardsAuto Senior Editor Steve Finlay said in a recent article that there’s also a list of things that drive customers away. Watch Now

Ten Videos That Will Help You Soar Professionally and Personally
Sometimes, we all need a bit of a pick-me-up. Something to keep us going when the coffee gets cold, work piles up and burnout becomes ever-present. It is so easy to lose sight of what fulfills us in the routine of everyday life. However, a motivational word or inspirational story can get us right back into the swing of things. This is where the beauty of video comes in. Read More

The Science & Mathematics of Reducing Service Department Complaints
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In your service department, defects are called ‘technician comebacks,’ when service customers are not happy with their repair work.
Read More

spot_img
CBT News
CBT News
For over 11 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.

Related Articles

Latest Articles

From our Publishing Partners