Today on CBTNews.com – Monday, June 24th, 2019:
The Future of Vehicle Shopping at the Push of a Button – David Long, Retail Automotive Expert
From the risk of U.S. imposed tariffs, to a shortage of service technicians, the retail auto industry is confronting several obstacles. However, May sales were on the upswing, showing positive signs for the rest of the fiscal year. Here to go more in-depth about the challenges that face dealers today, and how to persevere through them, is David Long, a veteran of the auto retail industry who has held top positions at several high volume dealer groups. Watch Now
The POWER of the T.O.
Your General Manager, General Sales Manager, New Car Manager and Used Car Manager would not DREAM of “letting a customer walk” over the prospect of not speaking to a manager before they left the building. That’s how important the T.O. process is. I can’t imagine how many vehicles in your used and new car sales departments actually occurred simply because of the T.O. process was employed. Ask your GM! Read More
A Constructive Approach to Missed Sales Goals
There’s no way of getting around it: as a manager, there will be unpleasant situations that you personally have to deal with. As much as everyone wants to be the boss that’s the buddy, the boss that’s cool and the boss who’s a friend, at the end of the day the manager is where the buck stops and so needs to take responsibility for what’s going on if there are team members not meeting their goals. Read More