Will Dealership Valuations Change in 2018? | How much is NAFTA going to hit customers? | 3 words your employees shouldn’t say to customers

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On today’s CBT Newscast for Wednesday, January 24th, 2018:

Will Dealership Valuations Change in 2018? – Kerrigan Advisors Market Update
Ryan Kerrigan, Managing Director of Kerrigan Advisors joins CBT News to update viewers on the automotive dealership buy and sell market for the close of 2017 and provides insight on the outlook for 2018. Watch Now

FCA Chrysler CEO asked “How much is NAFTA going to hit customers?”
What eventually happens with NAFTA discussions might not directly impact your dealership, but it probably will indirectly. Talks continue this week, but last week, Fiat Chrysler CEO Sergio Marchionne was asked this by CNBC. According to CNBC, current NAFTA rules require just over 60% of a vehicle’s manufacturing to be done in the U.S., Mexico, and Canada to avoid tariffs. The Trump Administration has said it wants to raise that to 85% and wants 50% of that to come from the U.S. Watch Now

3 words your employees shouldn’t say to customers
Dealerships like yours are always looking for insight to what makes your store thrive and transform its retail culture around customer care. When it comes to customer care, no other place on earth offers a better experience than the happiest place on earth, Disney. According to a recent article on MSN.com, there are three words the hundreds of thousands of workers employed by Disney are never allowed to say, no matter the circumstances. Those words are, “I don’t know.” Porsche recently announced that they are working with the Disney Institute to train employees with improving customer interaction. Read More

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