The Personalized Customer Buying Experience in 2018 | 8 Steps to a More Profitable Service Department in 2018 | The Importance of Customer Recognition in Making the Sale

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On today’s CBT Newscast for Tuesday, December 26th, 2017:

The Personalized Customer Buying Experience in 2018
Joe Gumm speaks with David Kain the Host of Kain & Co. about the personalized customer experience and changes to come in 2018 in one-to-one customer engagement in the auto retail industry. Watch Now

8 Steps to a More Profitable Service Department in 2018
With 2017 coming to a close, the focus is on starting the new year with a bang. Overall, the service industry doesn’t worry about ebbs and flows like the sales floor, and certainly never to the same extent. Regardless of how well your service department performed this year, you’ll be expected to do more in the coming 12 months. If it was a record year for you, that can be a pretty significant challenge; one where you aren’t quite sure it’s even possible. Read More

The Importance of Customer Recognition in Making the Sale
AI isn’t just a cool idea anymore; it’s revolutionizing the sales process, putting time back into your team’s day and helping them book more appointments. It’s the first and most pivotal step to selling more cars. So where’s AI headed next for your dealership? Read More

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