Top Stories
Owners rate simple tech higher than advanced automation, JD Power finds. Read More
FTC, Connecticut secure $4 million settlement with Nissan dealer over unauthorized fees. Read More
Wholesale used-vehicle prices dip in mid-August, Manheim reports. Read More
Dealers turn to fixed ops as vehicle sales soften. Read More
Featured Interviews
Navigating through the AI hype to drive real ROI
Artificial intelligence (AI) is dominating headlines across the automotive retail sector, but for dealerships, adopting the technology is only the beginning. On the latest episode of Inside Automotive, Greg Uland, Vice President of Marketing at Reynolds and Reynolds, joins us to explore how successful AI adoption starts with a problem that needs solving. According to Uland, dealerships have no shortage of problems to solve, from flat industry growth and rising labor costs to increasingly complex daily operations. Watch the full segment here.
How CarJiffy prepares dealers for the shift to AI buying
CarJiffy is preparing dealers for the shift from AI-powered shopping to AI buying. Since consumers already use AI to shop for vehicles, compare models, evaluate payments, and narrow inventory with tools like ChatGPT, Gemini, and Claude before they ever contact a dealer, the next shift moves beyond research. AI is starting to help consumers complete the purchase itself, and dealers who cannot support that transaction risk losing buyers to whoever can. Watch the full segment here.
How dealers can balance AI with human customer experiences
Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph Michelli, Customer Experience Expert, Bestselling Author, and CEO of The Michelli Experience, to share how to maintain the human element alongside automated technology. Watch the full segment here.
