Re-Adjusting Service Department Goals During the Pandemic – Daniel Korte, Serra Traverse City
Many service directors are faced with the difficult task of eliminating positions as the pandemic continues, but one service director has been able to turn things around for some of his staff by promoting and reassigning them to other areas.…
Number of Dealership Rooftops Remains Stable – Mitch Phillips, Urban Science
The mid-year numbers are out and there have been some interesting developments for new vehicle franchises, according to the latest Automotive Franchise Activity Report from Urban Science. Here to talk about the latest findings and projections is Mitch Phillips, Global…
Turning Around the Poor Performer – Dave Anderson, LearnToLead
The mental aspect of sales can weigh heavily on sales teams in dealerships across the country. Dealers are always looking for ways to motivate their teams to push sales to the next level. Dave Anderson, leadership expert and president of…
Force Marketing CEO John Fitzpatrick on Today’s Auto Marketing Recovery and Impact
When the pandemic first hit the United States in early March, dealers began to revaluate their department budgets and overhead costs to offset the drop off in sales. Unfortunately, one of the first departments to have strong budget cuts was…
FCA’s Dedication to Building a More Diverse and Inclusive Dealer Body
At CBT News, we’ve talked a lot about diversity and the evident lack of minority representation in the retail automotive industry. This subject alone has left many companies scrambling to solve the tough questions of why and what can be…
What the Future Holds for New Jersey Dealers | Jim Appleton, NJ CAR
When we last spoke to NJ CAR president Jim Appleton in April, New Jersey was in the midst of the COVID-19 shutdown. All vehicle sales were done remotely, all delivery was contactless, and there was an 80 percent drop in…
Tom Maoli Asserts COVID-19 Created a ‘perfect storm’ for Auto Retail
When dealing with the COVID-19 pandemic, serial entrepreneur Tom Maoli says, “the barrier became the blessing.” Tom is the President and CEO of Celebrity Motor Cars, LLC, a New Jersey and New York-based auto group that includes several high-line dealerships.…
How to Win the Digital Retailing Game – Joe Chura, Dealer Inspire
For many years, digital retailing in the auto industry has largely been on the periphery of the automotive sphere, but thanks to COVID-19, it’s now fully coming into focus. The reality is dealers are being forced to do more with…
3 Items a First-Time General Manager Needs to Focus On – Shawn Hays
On today’s show, we welcome back Your Car Guy, Shawn Hays, General Manager at Carter Myers Colonial Chevrolet in Richmond, Virginia. This is Shawn’s first time in the role of general manager and he has been with CMA for eight…
Is it Time to Re-Evaluate Your Dealership’s Recruiting Strategy? – Steve Munyan
With 30 million people unemployed in the United States and thousands of auto industry workers furloughed, hiring strategies look different in today’s business landscape. As many adapt to the ‘new normal’ in a post-COVID world, dealers need to evaluate what…
How to ensure your dealership’s customer experience and buying journey sync up – Andrew...
As the retail automotive industry shifts to increased online sales, the customer experience is also shifting. So what does this mean for your operation? What can you do to stay ahead of the curve and continue to provide a high…
As dealer sentiment improves, inventory woes deepen
On Sept. 8, Cox Automotive released the Q3 2020 Cox Automotive Dealer Sentiment Index (CADSI). Information collected from dealers surveyed in late July through mid-August was used to determine how they view the conditions in the auto market – strong,…
SEC probing Nikola, shares fall again
Phoenix-based Nikola Corp. is the latest company to be in the SEC’s hot seat after short-seller Hindenburg Research accused it of being engaged in “intricate fraud” by over-exaggerating the capabilities of the electric trucks the company is building. The DOJ…
Absenteeism continues to plague auto plants
Auto dealers have experienced highs and lows during the COVID-19 pandemic. Many have had surprising, record-breaking sales months and many have sold more used vehicles than ever before. The current value on used vehicles stems from the lack of new…
Conducting customer interviews online to discuss F&I options
It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite…
The role diversity plays in your dealership’s customer communications
Welcome back to Diversity in Automotive brought to you by TrueCar and CarNow. As you look across your customer base, there are several moving parts of communications that everyone has to get right. Externally, dealers have to represent the franchise…
Conducting customer interviews online to discuss F&I options
It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite…
Auto investors make bold moves with this week’s tech company deals
Welcome to the first edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an automotive technology advisory firm that helps entrepreneurs raise money and maximize the value of their companies. This weekly CBT News series…
How to integrate diversity into your HR practices and dealership culture
Welcome to the first episode of Diversity in Automotive brought to you by TrueCar and CarNow, a weekly CBT News series focused on bringing a unique perspective to the conversation around diversity and inclusion in automotive retail. Hosted by the…
