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Using Customer Experience to Shied Your Dealership from Disruption
When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart...
Have Your Managers Been Taught to Teach? – Paul Cummings
Who’s teaching the managers and trainers at your dealerships in order to make sure that employee training is effective? In part three of our...
Solutions That Measure and Manage Your Dealership’s Recon Process
If you’re a dealer struggling to get your used vehicles in and out of recon as quickly as possible, you’ll want to pay attention...
Does Your Succession Plan Reflect Your Long-term Vision? – Richard J. Bryan
Joining the CBT Automotive Network today is keynote speaker and author, Richard J. Bryan, who reminds us that planning for the unexpected by creating a...
With Today’s Informed Customer, Do You Still Have Game?
Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have...
Daily Save-A-Deal Meetings
On this week's episode of On the Mark, Mark answers a question from Ron Whittaker, General Sales Manager at Joseph Airport Hyundai in Vandalia,...
Smarter Retargeting Strategies to Sell More Cars in the Digital Age
On this week's edition of Auto Marketing Now, Brian goes over the basics of retargeting and gives you some new insights on how to...
The Fear of Millennial Car Buyers
On this week's edition of the Weekly Tune-Up, Becky Nixon gives a few examples of ways you can deal with something that is becoming...
How to Build a Winning Sales Team (Part 2)
Are you trying to be as good as everybody or as bad as everybody? Do you know the difference? Building a winning sales team...
