Exclusive one-on-one interview with Jeff Dyke, Sonic Automotive Group’s Executive Vice President of Operations.

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Getting people in and out of the showroom in less than an hour. To the dismay of potential car shoppers, that process is easier said than done for some of the dealerships they visit. But you have to give dealers an “A” for effort for trying to accomplish that feat. Few can say they’ve actually gotten shoppers out in less...

Learn what caused the change of heart of two auto industry giants working together again.

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So as you were preparing for the last weekend of sales for April, news broke that AutoNation (the largest dealership in the U.S.) renewed it’s relationship with TrueCar. You might remember, back in July of 2015, the two companies had a major parting-of-the-ways. Well, months after the break up, TrueCar hired Chip Perry. Since then, he has overhauled TrueCar with...

NADA Exclusive: Chip Perry, President of TrueCar, discusses the impact of TrueCar on the industry.

Chip Perryvideo
NADA Exclusive: Jim Fitzpatrick interviews Chip Perry, President of TrueCar, on the impact of TrueCar on the industry.

NADA Exclusive: Chip Perry, President of TrueCar, discusses the impact of TrueCar on the industry.

Chip Perryvideo
NADA Exclusive: Jim Fitzpatrick interviews Chip Perry, President of TrueCar, on the impact of TrueCar on the industry.

Paul Faletti tips on how to go from good to great in your job performance.

Paul Fellitivideo
Working smarter rather than longer is something we all want, right? But unfortunately that’s not happening at a lot of dealerships, even with the help of technology. But CEO and President of NCM Associates (Paul Faletti) says it shouldn’t be that way. We caught up with Paul at the CBT Conference and asked him what it takes for dealers to be prepared...

Brad Kruse weighs in on the two things you can’t separate from potential car buyers.

Brad Kruse
While shopping for a vehicle...most car buyers will tell you they’re looking for: A.) Value (which could mean add-ons, packages, extras) B.) Price (which means deal structuring and financing paperwork)   Back in 2008, Max Digital took that approach when studying the logic and emotion of individuals in their homes and how their behavior was changing when it came to buying a...

Exclusive Interview with CBT Automotive Conference and Expo Keynote Speaker Nick Saban

Nick Saban interviewvideo
To give you a preview of what to expect at the CBT Conference and Expo, our CEO and Founder (Jim Fitzpatrick) traveled to Tuscaloosa and met with CBT Conference and Expo Keynote Speaker, Nick Saban. In an exclusive interview just for CBT viewers, Coach Saban outlined part of his strategy when it comes to finding the right pieces of a...

Do you have a plan for vendors who show up unannounced?

As a dealership, don't you just love it when vendors show up unannounced, doing everything they can to present a product on short notice? Of course not! That's why David Lewis, a national trainer that specializes in the retail automotive industry, has come up with three simple steps to alleviate that problem: Establish a vendor solicitation day where you set...

A View from the Top – Mike Jackson, CEO of AutoNation

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  VIDEO TRANSCRIPT: Jim Fitzpatrick: Mr. Mike Jackson, the CEO of AutoNation. We're so happy that you joined us here on CBT News. Thanks very much for taking the time out of your day. Mike Jackson: Jim, good to see you. If you want to talk about the car business, I can do it all day long. Jim Fitzpatrick: That's what we're all...

Kirk Manzo discusses the possibility of an entirely online car-buying process

Reaching car shoppers with digital ads is one thing you can do to reach shoppers, but could there be a day where purchasing a car is all done online - even the F&I process? We spoke to Kirk Manzo, host of F&I Today, about the possibility of that happening and how it would take place without a one-to-one, face-to-face meeting...

HEADLINES

enthusiasmvideo

Do You Have Your “E’s” Turned Up Today?

 Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...
newscastvideo

CBT News Week in Review: December 6, 2019

CBT News Week In Review for Friday, December 6th, 2019: ReconVelocity Brings Accountability Back to Vehicle Reconditioning at Beaver Toyota On today's show, Hugh Hathcock, owner...
hiring

What’s the Upside? Comparing Hiring Experience or Non-Experienced Salespeople

When it comes to hiring new salespeople, it can be a daunting task to find just the right ones that will be a good...
lease

Ways to Pitch a Lease

Lots of dealers are able to sell a car at full MSRP when selling a lease. Many consumers don’t think about negotiating the purchase...

Do You Have Your “E’s” Turned Up Today?

 Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Moving Smoothly From Greeting the Customer

The first impression your customer has on you can make or break the deal. On this week's episode of On the Mark, Mark Tewart...

Customer Relationship Management

On this week's Kain & Company, David talks about customer relationship management and CRM culture.